Uma Maheswari Janakiraman

• Domain: Insurance - Quality
• Led quality and transformation initiatives to enhance operational effectiveness across business functions.
• Identified and implemented AI and automation opportunities to streamline processes and improve service delivery.
• Establish governance mechanisms, dashboards, and performance tracking frameworks.
• Drive identification and implementation of AI and Automation opportunities.
• Established governance mechanisms and performance tracking frameworks to ensure alignment with strategic goals.

Awards

• Business Excellence India Award Winner – 2026
• People Award – Q4 2025

• Domain: Order to Cash, Quality
• Led enterprise transformation initiatives across Order-to-Cash operations.
• Identified ESOAR opportunities, resulting in enhanced productivity and FTE reduction aligned with contractual targets.
• Established innovation governance and cross-functional best-practice sharing forums to foster collaboration and drive continuous improvement.
• Established innovation governance and cross-functional best-practice sharing forums.
• Collaborated with business leaders to develop transformation pipelines and value realization plans, ensuring alignment with strategic objectives.

Awards:

• Best Black Belt – H1 2023
• Out of Box Contributor – Q3 2023
• Extra Mile Award – Q1 2024

• Domain: P2P / Customer Service
• Led business excellence initiatives enhancing efficiency across Procure-to-Pay and Customer Service operations.
• Designed and delivered Lean Six Sigma capability-building programs, improving team competency in process optimization.
• Directed performance improvement, quality enhancement, and productivity optimization projects, resulting in streamlined operations.
• Conducted operational reviews, process audits, and root cause analysis.
• Led employee engagement and continuous improvement programs.

Recognized for outstanding performance with multiple awards.

• Employee of the Year (Laureate) – 2020
• Purple Promise Award
• 7 Monthly Awards
• 5 Quarterly Awards

• Provided Spanish language support in various settings
• Trained teams in Lean Six Sigma methodologies
• Led quality assurance initiatives to enhance compliance with industry standards and regulations.
• Developed and implemented quality control processes to streamline operations and reduce errors.
• Conducted root cause analysis to identify areas for improvement, driving operational efficiency.

• Transitioned Accounts Payable process from Genpact, Romania

· Understand the as-is process and create solution design.

· Provide process related trainings to the team at offshore.

• Invoice Processing for Accounts Payable services.

· Processing of invoices using Mainframe application and in-house workflow systems

· Spanish language support in terms of interaction with vendors

• · Resolution to vendors on the status of the invoices

• Help Desk activity.

Manage customer queries and resolve the same.

Allocate related activity to technicians.

• Quality and Analytics

Identify parameters for voice process and define errors.

Get sign off from client for the same.

Error analysis and mitigation plans

• Supporting the marketing team to quote best prices for our products thru market analysis

• Manage calls to provide technical support to the end customer.