Akshayaa Vijayan
Sales-Sr Customer Support
Chennai
Summary
Driven Sales Coordinator with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Sr Customer Support
Magnetic FAAC India Pvt Ltd
Chennai
09.2022 - Current
- Developed and maintained customer service support systems to streamline customer interactions and increase customer satisfaction
- Preparing Sales Forecast and product procurement forecast for every Quarter
- Working along with the sales team for all the project documentations and technical support
- Taking care of post sales Activities like service support and coordination
- Developing business management goals and objective that tends growth and prosperity
Digital Marketing
First Gen Ecom India Private limited
Chennai
02.2022 - 09.2022
- Analyzed website performance data to identify key areas of improvement and successfully increased organic search rankings by 50 %
- Developed a content marketing strategy that increased organic search.
Sales Coordinator - Sales & Marketing
Ravel Electronics Pvt Ltd
Chennai
06.2018 - 01.2019
- Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques
- I was involved in Distribution sales and had a very good connect with the team and customers
- Involved in business development activities by representing company in events and promoting through digital marketing.
Design Engineer
Wipro Limited
Chennai
9 2017 - 5 2018
- Key responsibility was on solution design support, technical and commercial evaluation of all IBMS OEMs for projects across India
- Worked along with Vendors and internal team to complete the internal wipro projects
- Involved in Submission of bid and evaluating the technical documentations.
Design Engineer
Petra Solutions
Chennai
4 2017 - 8 2017
- Worked as a Design Engineer at Petra Solutions, Chennai
- I was working on IBMS Design & Engineering.
Education
10th -
OCPM Hr.Sec School
Madurai, Tamil Nadu 06.2010 - 05.2011
12th - undefined
Noyes Matric Hr. Sec School
Madurai, Tamil Nadu 06.2012 - 05.2013
BE (ECE) - undefined
Holycross Engineering College
Tuticorin, Tamil Nadu 10.2013 - 05.2017
MBA(Distance Learning) - undefined
Symbosis
Chennai, Tamil Nadu 03.2024 - Current
Skills
Effective Time Management
Ability to Multitask
Ability to Work Under Pressure
Critical thinking and problem solving
Reporting and analysis
Client Relationship Building
Deliverables coordination
Accomplishments
- I was a class representative from 2011 to 2013.
- I was a school assistant captain from 2007-2009.
Personal Information
- Date of Birth: 03/31/96
- Nationality: Indian
Languages
Tamil
English
Hindi
Beginner (A1)
Timeline
MBA(Distance Learning) - undefined
Symbosis
03.2024 - Current
Sr Customer Support
Magnetic FAAC India Pvt Ltd
09.2022 - Current
Digital Marketing
First Gen Ecom India Private limited
02.2022 - 09.2022
Sales Coordinator - Sales & Marketing
Ravel Electronics Pvt Ltd
06.2018 - 01.2019
BE (ECE) - undefined
Holycross Engineering College
10.2013 - 05.2017
12th - undefined
Noyes Matric Hr. Sec School
06.2012 - 05.2013
10th -
OCPM Hr.Sec School
06.2010 - 05.2011
Design Engineer
Wipro Limited
9 2017 - 5 2018
Design Engineer
Petra Solutions
4 2017 - 8 2017