Swathi Shekar
Sr Customer Support
Mangalore
Summary
Multi-skilled professional with experience in maritime security operations and US healthcare insurance support, combining safety compliance, customer handling, appointment coordination, and remote communication expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
Languages
7
7
years of professional experience
Work History
Sr Customer Support
Unifycx
Mangalore
04.2026 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- "Handling inbound calls for gift card support across the US, Canada, and Australia. My role involves assisting customers with gift card-related issues such as activation problems, balance inquiries, redemption issues, transaction failures, and other account-related concerns. I listen to customers’ concerns, troubleshoot the issue, provide appropriate solutions, and ensure a positive customer experience."
AI Prompt Operator
Xtransmatrix
08.2024 - 04.2025
- Customer-focused professional with experience in US healthcare insurance support, patient calling, appointment scheduling, and benefits verification. Skilled in handling inbound calls, coordinating with insurance companies, maintaining HIPAA compliance, and delivering clear, empathetic service. Reliable, detail-oriented, and comfortable working remotely with US clients.
Ship Security
Costa Cruise
02.2019 - 04.2023
- I have experience working as a Ship Security Officer, where I was responsible for ensuring safety, controlling access, conducting patrols, and handling emergencies onboard. This role strengthened my communication, reporting, and customer-handling skills. I am reliable, disciplined, and comfortable working in fast-paced environments. I am eager to contribute my skills to a professional organization and grow.
Education
Bachelor of Business Management - undefined
Besant Women's college
01-2017
Skills
Customer Service & Patient Support
US Healthcare Insurance Knowledge
Appointment Scheduling & Coordination
Insurance Eligibility & Benefits Verification
Call Handling (Inbound/Outbound)
HIPAA Compliance & Documentation
Incident Reporting & Record Keeping
Access Control & Security Operations
Emergency Response Handling
Communication & Active Listening
Problem Solving
Time Management
Remote Work Discipline
Teamwork and collaboration
Customer service
Problem-solving
Flexible and adaptable
Multitasking Abilities
Excellent communication
Critical thinking
Organizational skills
Active listening
Organization and time management
Verbal communication
Problem resolution
PERSONAL DETAILS
- Father's Name: Chandra Shekhar
- Address: Balaji apartment D/no 303 Gandhinagar Mallya layout Mangalore
- Date Of Birth: 29/11/1995
- Gender: Female
- Marital Status: Single
- Nationality: Indian
Timeline
Sr Customer Support
Unifycx
04.2026 - Current
AI Prompt Operator
Xtransmatrix
08.2024 - 04.2025
Ship Security
Costa Cruise
02.2019 - 04.2023
Bachelor of Business Management - undefined
Besant Women's college