Akshay Achar

• Handling a team of more than 20 employees.
• Handling operations of Fulfilling the supply of profiles as per the requirements from the sales team and deployment of candidates at customer place.
• Coordinating with vendors and other manpower resources for onboarding of candidates.
• Driving team productivity, ensuring seamless execution of operational requirements,
• Delivering data-driven performance insights to senior leadership, and consistently achieving fulfillment targets while optimizing overall operational efficiency.

Sales Team Leader,

NoBroker, Feb 2022 - Present.

• Leading and managing a team of 30+employees.
  Proficient in converting website leads into payments
  to meet organisational revenue and conversion
  targets.
• Publishing sales reports, strategizing plans,
  finalizing manpower allocation. Managing employee
  attendance and incentive structures.
• Experienced inconducting training sessions for new joiners.Maintaining daily and monthly conversion and revenue targets, and mapping calling processes based on
  timings and operational requirements.
• Concentrix
  Dec 2020 - Jan 2022
  Resolving product or service issues by clarifying
  customer complaints. Identifying the root cause,
  selecting and explaining the best solutions, and
  ensuring follow-up for complete resolution.
• Proficient in managing a high volume of incoming calls,
  providing accurate, valid, and complete information
  using appropriate tools and methods
• Improved, standardized and documented planning and scheduling processes.
• Implemented data-driven decision-making processes, leading to more accurate demand forecasting and reduced stockouts.
• Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
• Formulated demand planning and generated supply chain management metrics.

• Boosted sales performance by implementing effective team training and coaching strategies.
• Mentored junior team members to develop their skills and advance their careers with the company.
• Managed a high-performing sales team, consistently achieving and surpassing set targets.
• Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.

• Built strong customer relationships with empathetic communication and active listening skills.
• Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
• Maintained high call quality standards by adhering to company guidelines and protocols.
• Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.