Hi, I’m
Akshay B. Devshatwar
Domain Operations Manager
Bengaluru,KA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
years of professional experience
2
years of post-secondary education
Work History
Skill-LyncHyderabad
Domain Operations Manager
04.2022 - Current
Job overview
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments by leading 70+ team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Skill-LyncChennai
Team Lead - Technical Support
02.2021 - 03.2022
Job overview
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Communicated & outlined KPIs in annual plan to inform employees of expectations and deliverables for size of 17 odd team members.
- Directed and supervised team of 17 engaged in professional and skill developments.
Skill-LyncChennai
Associate Technical Support Engineer
07.2020 - 05.2021
Job overview
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Maintained response times to support business continuity worked successfully for bringing in SLAs from 48+ hrs. to range of 8-10 hrs.
Skill-LyncChennai
Intern Engineer
07.2019 - 06.2020
Job overview
- Collaborated with senior engineers on projects and offered insight.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Developed, prepared and reviewed reports and studies to identify and recommend engineering solutions.
- Created 3D models from 2D drawings.
Education
Vellore Institute of TechnologyVellore
M.Tech from CAD-CAM
07.2018 - 06.2020
Skills
Managing unit operations
Front desk operations
Business Process Improvement
Cost reduction strategies
Work flow planning
Strategic planning
Staff Management
Project Management
Timeline
Domain Operations Manager
Skill-Lync
04.2022 - Current
Team Lead - Technical Support
Skill-Lync
02.2021 - 03.2022
Associate Technical Support Engineer
Skill-Lync
07.2020 - 05.2021
Intern Engineer
Skill-Lync
07.2019 - 06.2020
Vellore Institute of Technology
M.Tech from CAD-CAM
07.2018 - 06.2020