Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Hi, I’m

Sahul Ameed

Senior Operations Manager
Chennai
Sahul Ameed

Summary

An accomplished professional with 16+ experience in steering Business Operations, professional with in-depth knowledge in spearheading strategic direction and leadership for the overall administrative operations including staff and service administration. People Manager and leader, who has successfully led and motivated team towards growth and success in the organization; created a clear & compelling view of future through coaching and execution. Showcased excellence in Operational planning, P&L Management for $40MM budgeted services, along with program and project management.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact organization's success.

Overview

16
years of professional experience
5
years of post-secondary education
2
Languages

Work History

Amazon Development Centre India Pvt. Ltd
Chennai

Sr. Operations Manager
07.2015 - Current

Job overview

  • Leading a team of 300+ members as their head of operations for IN (all 3 sites) and working towards to delivers outstanding service to customers to enable customers buying decision across Amazon online store
  • Partnering with business and technology teams to deliver new customer experiences, like View in 3D, Virtual Try-on, Augmented Reality and View in your Room (ViYR), overall 7 different CXs under 150+ product types
  • Lead 3D experience launch for Amazon online store for both Hardline and Softlines categories, Shoes and Eyewear are the critical category that my team has managed end-to-end for View in 3D and Virtual Try-on experience
  • Leading the hiring process for Amazon Imaging and helping the team to scale up to meet the business requirements
  • Ensure processes are followed, resource forecasting is accurate, allocation of resource and load balancing is managed to ensure the studio team are utilized effectively
  • Managing the post-production activity for Amazon product images to provide consistent imagery, remove distractions and enable customers with their buying decisions
  • Spearheading operational metrics, appraising performance, rewarding and disciplining employees, resolving problems, process optimization and implementation of projects
  • Steering efforts in the management and administration of the Digital Studio Operations unit for Amazon and working closely with cross-functional departments
  • Participating in equipment planning and the supporting and development of studio sustainability initiatives; achieved a saving of USD 5 Million in the last 5 years through negotiation
  • Liaising with interdisciplinary teams to maintain overall production schedule and to create systems for improved workflow and communication
  • Allocated resources to planned programs according to business objectives.
  • Providing leadership over diverse workforce and fosters a collaborative, team environment to elevate quality, improve costs and refine production standards
  • Developing and implementing new business strategies for creating or improving processes and procedures to improve corporate performance
  • Analyzing and improving organizational process and workflow, employee and manpower requirements, and equipment layout; implementing changes as required
  • Defined, implemented, and revised operational policies and guidelines.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Natwest Group (Previously RBS Business Services Pvt Ltd)
Chennai

Assistant Manager
11.2007 - 06.2015

Job overview

  • Managed the operational team as Technical Specialist for Manual, Electronic outward & Inward payments for both Natwest and Ulster Bank of Ireland
  • Increased operational efficiency by training staff on best practices and protocols. Handling the team as a process lead and ensure 100% SLA; adhered and processed as per Compliance and FATF standards
  • Managed process transitions from UK & Ireland to India and worked overseas for a few months
  • Worked in a large team and managed small groups for timely completion of tasks
  • Delivered manual submissions of transactions under all applicable reporting jurisdictions and through appropriate forums
  • Spearheaded Operations Risk Management for the department and developed control measures and supported quarterly audit; managed AML Operations process of Transactions Filtering and Monitoring for UK&I regio
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

University of Chennai

Master of Business Administration from Finance
06.2007 - 05.2009

University Overview

The New College, University of Chennai
Chennai

B.Com from Commerce
06.2004 - 05.2007

University Overview

Skills

    Program Management

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Accomplishments

Accomplishments
  • Awarded with multiple Excellence Award as Operations Manager
  • Successfully completed multiple ACES project and presented to the management team
  • Led 3D Digital Studio from the scratch for Amazon and expanded 3D Digital Studios to 4 regions (3 in India and 1 Philippines)
  • Completed Cash Skill Assessments (CSA – Both I & II), which covers payment concepts and it guidelines
  • Successfully Completed Workout projects on reduction of cost, manual intervention, Risk Perspective and increase of STP and learnt LEAN tools to incorporate in to operations

Affiliations

Affiliations
  • Certified Program Management Professional (PMP)
  • Certified Green Belt (Six Sigma) from LinkedIn
  • Certified in International Cash Management
  • Certified in Reconciliations and Investigation assessments which is conducted by RBS Group

Timeline

Sr. Operations Manager
Amazon Development Centre India Pvt. Ltd
07.2015 - Current
Assistant Manager
Natwest Group (Previously RBS Business Services Pvt Ltd)
11.2007 - 06.2015
University of Chennai
Master of Business Administration from Finance
06.2007 - 05.2009
The New College, University of Chennai
B.Com from Commerce
06.2004 - 05.2007
Sahul AmeedSenior Operations Manager