Akshay Kumar Das
Fraud Analyst
Gandhinagar
Summary
Highly motivated, skilled and detail-oriented professional with 3+ years of experience specializing in Chargeback, VRol , Mastercom , QWS, and LexisNexis. Proven track record of efficiently identifying and mitigating fraudulent activities across various payment platforms. Strong analytical skills combined with a meticulous attention to detail to ensure accurate risk assessment and fraud prevention strategies. Committed to protecting the Bank's assets and providing exceptional service to customers while adhering to audit and compliance requirements.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Senior Team Member
Bank Of America
02.2024 - Current
- Fraud Detection and Prevention: Utilized advanced analytical tools and techniques to detect and prevent fraudulent activities across various channels such as transactions, accounts, and claims.
- Investigate and initiate chargebacks based on customer concerns, ensuring timely and accurate documentation of actions taken to meet audit and compliance requirements.
- Collaborate with supervisor on handling complex cases, seeking guidance and assistance as necessary to protect the Bank's assets.
- Utilize an eye for detail to conduct thorough investigations and identify fraudulent activities, taking appropriate action to minimize losses.
- Demonstrate proficiency in chargeback reason codes, accurately applying them to cases and ensuring proper documentation.
- Pre-arbitrate disputes requiring additional evidence from the acquirer bank, maintaining a professional and effective approach in communication.
- Communicate with customers, merchants, financial institutions, and internal personnel to resolve system problems and request additional information or documentation for fraud analysis.
- Risk Assessment: Conducted thorough risk assessments by analyzing transactional data, customer behavior patterns, and historical trends to identify potential fraud risks and vulnerabilities.
- Fraud Monitoring and Reporting: Monitored transactional activities in real-time to identify suspicious patterns and trends. Generated comprehensive reports detailing fraud incidents, trends, and mitigation efforts for management review and regulatory
- Training and Awareness: Provided training and support to frontline staff on fraud detection techniques, red flags, and reporting procedures. Raised awareness about fraud risks and prevention strategies across the organization.
Team Member
Bank Of America
09.2020 - 01.2024
- Investigated and resolved chargeback disputes in accordance with company policies and procedures.
- Analyzed transaction data to identify trends and patterns related to chargeback activity.
- Provided recommendations to management for process improvements to reduce chargeback rates.
- Collaborated with cross-functional teams such as fraud prevention, customer service, and finance to address chargeback-related issues effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Bachelor Of Commerce - Finance
Himgiri Zee University
06.2017 - 06.2020
Skills
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Two Platinum awards for my process work as well as conducting various extra circular activities in organisation.
- Organised Process improvements session.
- Achieved target with accuracy and efficiency.
Timeline
Senior Team Member
Bank Of America
02.2024 - Current
Team Member
Bank Of America
09.2020 - 01.2024
Bachelor Of Commerce - Finance
Himgiri Zee University
06.2017 - 06.2020
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