Akshaykumar Patil

• Answering inbound calls from customers and assisting them with their travel-related queries.
• Providing customers with information on flight schedules, fares, baggage allowances, and other travel-related inquiries.
• Making flight reservations, issuing tickets, and processing refunds for customers.
• Providing special assistance to customers with disabilities, unaccompanied minors, and other special needs.

• Online Travel Booking Systems (Amadeus)
• E-Commerce Platforms (CheapTickets, BudgetAir, Vayama, Vliegwinkel and Flugladen.
• Assisted customers in booking travel arrangements, including flights, car rentals, and utilizing online travel booking systems.
• Efficiency management: Gaining the level of completing task with minimum handling time.
• Maintaining the service level on each support task (calls,Queues, Emails etc.)
• Daily with customer queries / requests and aiming to meet their expectations

My role and responsibilities are to Assist Passengers Through all procedures related to arrivals & departure in following activities: -Reservations & Ticketing -Departures -Arrivals -Post Flight Departure