AKSHAY RAMESH
Account Manager
Bengaluru
Summary
Resourceful and dynamic Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Possess 4 years of work experience across Business Development, Operations and Account Management roles with startups of varying structures which taught to adapt to changes effectively.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Account Manager
Plum Benefits
Bengaluru
07.2023 - 10.2023
- Served as consultant and lead point of contact for 25+ mid-market companies
- Interacted with CEOs, CHROs, CFOs and HRs to conduct Business Reviews
- Fostered customer-centric approach and secured highest NPS of 80% (average team NPS - 52%)
- Achieved renewal revenue of INR75,000
- Worked with cross-functional teams to solve customer issues as well as convey inputs to improve product
Category Lead
Unacademy
Bengaluru
10.2020 - 03.2023
- Lead Revenue Pod for Category- planning revenue initiatives and executing required operational tasks from end-to-end of funnel
- Worked with Sales team (BDEs/SMs/Director) to meet revenue targets
- Expanded into offline events and projects to generate higher traction for Product
- Managed multiple GTM projects simultaneously in demanding, fast-paced environments
- Liaised cross-functionally with various departments for better facilitation of internal processes
- Served as Data Analyst for Category- building trackers and dashboards to measure business performance, analyze gaps and identify steps to improve key metrics
- Set up dashboards to measure daily/weekly/monthly/quarterly/yearly KPIs and generating reports for CEO
- Managed on-boarding process of new educators
- Operationalized training-cum-orientation sessions and category promotions on all channels
- Lead and effectively managed offline projects end-to-end
- Leading all critical operations and tasks of 2 sub-categories- top to bottom of funnel ownership
- Served as lead point of contact for all educators' account management matters
- Cold called prospective leads- generated via social media, references and other channels
Operations Manager
WeMakeScholars
Hyderabad
06.2019 - 06.2020
- Evaluated profiles for education loans based on banks’ underwriting criteria
- Advised and guided students with best loan option matching their profile
- Helped students with logistics or service issues within bank
- Achieved total of 80 loan sanctions in 12 months
- Managed overall operations of Tamil Nadu loan team
Education
Master’s - International Business
Grenoble Ecole De Management
Grenoble 09.2017 - 05.2019
B.E - Automobile Engineering
SVCE, Anna University
Chennai 04.2013 - 05.2017
Skills
Customer Service: Customer-centric on-boarding; Clear communication; Fluent English
Business Growth: Account Management; Revenue Generation; Operations Management
Data Analysis: Dashboard Creation; Tableau; MS Office
GTM Strategy: Offline partnerships; Marketing Initiatives; Improving top-of-the-funnel metrics
Marketing Campaigns: Planning CLM campaigns; Managing PM spends; Reduction of LI leads
Certification
Managerial Proficiency in MS Excel
Timeline
Account Manager
Plum Benefits
07.2023 - 10.2023
The Business Intelligence Analyst Course 2023
01-2023
Category Lead
Unacademy
10.2020 - 03.2023
Operations Manager
WeMakeScholars
06.2019 - 06.2020
Managerial Proficiency in MS Excel
02-2019
Master’s - International Business
Grenoble Ecole De Management
09.2017 - 05.2019
B.E - Automobile Engineering
SVCE, Anna University
04.2013 - 05.2017