Akshita Yerram
Hyderabad,Telangana
Summary
Dynamic Process Developer with over three years of experience at Genpact, adept at supporting global clients such as GoDaddy. Expertise includes Microsoft 365 administration, web hosting, GAG financial processes, and CRM systems. Proven ability to optimize workflows and enhance efficiency while delivering exceptional customer support. Recognized for consistently meeting performance targets and contributing to operational excellence through award-winning achievements.
Overview
3
3
Languages
2
2
Certifications
4
4
years of professional experience
Work History
Process Associate
Genpact
Hyderabad
10.2022 - Current
- Delivered advanced L2 technical support across web hosting environments (cPanel, WordPress, DNS, SSL, email), ensuring high uptime and service reliability.
- Diagnosed and resolved complex server-side issues, including downtime, performance bottlenecks, database failures, and configuration conflicts, while collaborating with L3 teams for critical incidents.
- Managed DNS records, SSL implementations, HTTPS configurations, and WordPress migrations to optimize system performance.
- Executed and authorized GAG (Good as Gold) credit adjustments, reversals, and refund escalations in compliance with financial controls and audit standards.
- Reconciled high-value GAG accounts with Billing and Finance, resolving ledger variances, and mitigating fraud through transaction audits and account validation.
- Administered Microsoft 365 Global Admin functions, including Azure AD (Entra ID) user lifecycle, RBAC roles, Conditional Access, and tenant security configurations.
- Managed Microsoft 365 Admin Center, Exchange Admin Center (EAC), and Entra Admin Center for domains, mailboxes, distribution groups, and service health monitoring.
- Oversaw license lifecycle management (SKU assignment, upgrades/downgrades, reclamation), and enhanced security via Microsoft Defender with threat protection, anti-phishing policies, and incident response.
Education
Bachelor of Technology -
Geethanjali College of Engineering And Technology
Hyderabad01-2022
Intermediate Certificate - Board of Intermediate
Sri Chaitanya Junior College
Hyderabad, India01-2018
High School - Board of Secondary Education
St. Theresa High School
Hyderabad, India01-2016
Skills
Proficient in coordinating tasks
Effective teamwork and adaptability
Fast and accurate typing abilities
CRM (Client Resource Management)
Strong process management and workflow optimization skills, ensuring efficiency and SLA compliance
Skilled in Microsoft Word and other Office tools for documentation and reporting
Certification
FY 2023 – Bronze Award Winner: Recognized as a valued employee for consistent high performance and exceptional contributions throughout the year.
Timeline
Process Associate
Genpact
10.2022 - Current
Bachelor of Technology -
Geethanjali College of Engineering And Technology
Intermediate Certificate - Board of Intermediate
Sri Chaitanya Junior College
High School - Board of Secondary Education
St. Theresa High School