Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Akshra ARORA

Gurgaon,India

Summary

Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.

Overview

13
13
years of professional experience
1
1
Certification

Work history

Senior Business Analyst

INCEDO
04.2023 - Current
  • Helping in developing Cyber security horizontal along with engaging with internal business leaders
  • Understanding running business across different Verticals and exploring cyber security Prospects
  • Exploring cybersecurity OEMs and GTM opportunities
  • Led 50 client engagements and workstreams related to process improvements and operational analysis for customer-facing services and functions.
  • Develop and manage plans to address project strengths, weaknesses, opportunities and threat
  • Create Project plans and assist with monitoring and tracking of Cyber Security solution offerings with focus on external and internal stakeholder congruity and other key metrics
  • Support establishing (Cyber) Identity Programme for Group
  • Independently and actively manage projects (issue escalations, change requests, schedule changes, etc.)

Business Analyst

British Telecom
07.2017 - 03.2023
  • Documented project updates and presented reports during monthly board meetings
  • Analyzed strengths and competencies of team members to help assign responsibilities, achieving 11% increase in employee retention rate
  • Implemented scheduling changes that helped to provide continuous support for external stakeholders
  • Created Excel spreadsheets for tracking progress and assigning tasks to team members, helping to complete 93% of projects on time.

Consultant

ICICI Securities
08.2014 - 06.2017
  • Achieved 135% sales quota, managed 50 clients worth INR 50 Cr to provide Financial / Investment Advisory
  • Expand revenue from INR 40 Cr to INR 50 Cr in 3 years, achieving growth of ~25% YoY Plan and execute sales activities, including existing customer file review to identify upselling opportunities
  • Collaborate with product and marketing team to develop new products and services based on customer feedback
  • Monthly client interaction for resolving service queries and portfolio management service
  • Create and support client retention strategies for existing customer base, leading to 45% reduce in churn

Business Analyst

04.2011 - 06.2012
  • Engage with clients / partners to ensure project delivery satisfaction Build sales channel through direct and indirect leads increased
  • Proven experience in sniffing opportunities in IT Solution Sales across 120 leads captured in one year

Education

B Tech(IT) -

Ryan International School
Faridabad
10.2010

B Tech - IT

DY Patill Engg College Pune University
Faridabad
10.2010

Skills

  • Train Staff
  • Study Work Problems
  • Pricing Structures
  • Conduct Observations
  • Collaboration
  • Teamwork
  • Critical thinking

Certification

Third Party Risk Management Data Privacy Extended Enterprise Risk Management

PMP

ITIL basic

Timeline

Senior Business Analyst

INCEDO
04.2023 - Current

Business Analyst

British Telecom
07.2017 - 03.2023

Consultant

ICICI Securities
08.2014 - 06.2017

Business Analyst

04.2011 - 06.2012

B Tech(IT) -

Ryan International School

B Tech - IT

DY Patill Engg College Pune University

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Akshra ARORA