Ravi Kumar Polepalle

• Coordinating with Account executives on Review preparation via Catalyst tool and ensure the reviews are sent as planned
• Enable the Account executives to set objectives with their respective clients for the year and ensure they are met at the year end
• Conduct deep dives with the review owners for the Medallia detractors responses and track the action plans created by the review owners
• Plan on Continuous NPS improvement
• Timely reporting to leadership on the expected timelines
• Ensure overall growth of NPS in all category of reviews for Germany Customer Experience team
• Proactive communications and information's to the clients is the key to end to end transparency
• Proactively monitor all invitations sent and responses received from the clients. Provide suggestions and answer inquiries thru email or chat.
• Taking end to end responsibilities for the customer experience
• Manage Operational process which defined by Kyndryl and stay upto date
• Main point of contact for the clients, built a strong relationship with clients and understand the situations and requirements
• Supporting Clients with the required tools and process.

On-site Assignments

Hanon Systems (Daejeon, South Korea) & Avalog (Singapore)

• As a PMS lead I have supported T&T and cloud migration teams who are involved in migrating the client servers from the source to IBM cloud data centers located at US, EMEA and KOREA
• Primary responsibility is to track and maintain the Critical Deliverable's till submission and to collect the status reports from different tower leads of the program and process the data to present it during the client meetings and reviews with Internal/External stakeholders.

Roles & Responsibilities
• Ownership and management of project documentation
• Facilitation of project team communications
• Assist Projects and project teams proactively on a day-to-day basis
• Maintain action trackers and drive action owners
• Tracking and reporting of actuals

General Responsibilities
• Accountable for deliverables from account management level
• Custodian of general etiquette's (clocking, utilization etc)
• Generate the various reports for the account
• Audit readiness – Being compliant
• General contract management through asset management
• Request for service, Measurements reporting and Billing

Project related activities
• Assist in Project documentation creation
• Review and update Project documentation with stakeholders
• Keep track of project task plan/tracker and have it up to date

Real Estate & Site Operations Lead(Chennai Location)

• Lead multiple teams under facilities management.
• Create Process on all the works responsible to help teams reduce workload.
• Manage all Infrastructure related projects within committed timelines with regards to Space & Facilities of SOD - SD Location co coordinating with Procurement, Finance and Projects team.
• Support business on BCM related to Facilities and Administration activities to successfully manage unplanned incidents & planned shutdowns.
• Take appropriate action & close the feedback/escalations received by way of mail / discussions / round tables within committed timelines.
• Implement Peer review audit recommendations for Site.
• Manage BCM as BCM Council member for the Site and be part of Incident Management Team (IMT) to assist the Site IMT Leader.
• Ensure Weekly floor walk's are completed as per Infra Weekly Checklist (which includes peer review checklist) and issues are tracked till the closure.
• Ensure 100% Facility related issues / complaints are addressed timely.
• Ensure right level of escalations for issues which have dependencies on other functions / challenged resources.
• Conduct Monthly Round table meeting with Managers and site leaders for taking updates and business planning.
• Managed stationery requirement for business.
• Leverage past experience in managing procurement approvals and finance approvals for business.
• Driven space optimization initiatives to business on space / seat optimization.

• Control on Imprest Handling, Vendor Payments, MIS, Transport Maintenance.
• Managed Out-sourced staff (Housekeeping, Security, Electrical Maintenance and Office Assistants)
• Specialized in Telecommunication, Transportation, Facility and Cafeteria Management.
• Accountable for day to day operation and maintenance activities (Ensuring power back up, Water supply, Renovation work and total office upkeen having built up area of around 1,50,000 sq.feet occupied by employees strength of 3,500.
• Maintained records of existing contracts with different vendors.
• Liaised with vendors on contract renewal and Annual Maintenance (AMC) tracking sheet with inputs on renewal date, payment terms, periodicity or servicing etc.
• STPI and customs formalities and co-ordination with procurement team for import approvals.
• Inventory Management and seating scenario of facilities.
• Attending to staff welfare activities and client servicing when official visits happen.
• Handling department accounts, processing of all suppliers bills, follow up with finance department for payment.