Aksshaye Khasnis
PUNE
Summary
IATA accredited travel consultant, deeply committed to achieve excellence driven by genuine passion for whatever I do. I have demonstrated the ability to swiftly acquire new skills and apply them effectively. Excel in articulating complex ideas, fostering more impactful and clear communication. Actively contribute to collaborative success by leveraging diverse perspectives for optimum results.
Overview
21
21
years of professional experience
Work History
Customer Service Executive
Etraveli Group India Pvt Ltd
Pune
01.2023 - Current
- Warmly greeting customers by employing positive telephone & chat etiquette and asking well-rounded questions to identify issues.
- Answered questions from customers by phone and chat, offering flight details and airlines policy information for re-route/ cancellation / schedule change / flight ancillaries as requested.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Work on global reservation system like “Sabre”, “Amadeus” ,"Galileo" , "Farelogix", "IAH", "AgentConnectBiz" providing services like ticketing, changes, partial exchanges, cancellations, reissue of air tickets, ancillary add-ons.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Stayed up to date on travel industry, policies and restrictions.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Upsold additional products and services enhancing value of previous customer purchases and driving revenue growth.
- Co-ordinate between customers and airlines for minor or major schedule change on existing reservations and provide alternate options.
- Completed ongoing training with company and travel partners.
Proprietor/Owner/Operator
Fusion Fantasea By "Koji"
Pune
05.2019 - 10.2022
- Led startup and creation of operational procedures and workflow planning.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed and implemented successful sales strategies to meet business goals.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Hosted special events to boost brand awareness and increase community engagement.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Hired and trained new department managers to increase team oversight and productivity.
- Kept records for production, inventory, income and expenses.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Quality Analyst
Fareportal India Pvt.Ltd
Pune
02.2017 - 12.2018
- Assessed work performance for each employee within department, providing constructive criticism regarding handling of job tasks.
- Identified needs of customers promptly and efficiently.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Understood priority of organization and evaluated call behaviors for regulatory compliance, cross-sell and adherence to policy
- Online/Offline monitoring agent calls to audit and scrutinize on quality parameters
- Evaluate Customer feedback surveys (D-SAT / C-SAT), prepare analysis report for management and provide coaching to agents
- Identifying calls failing to meet predefined standards and implemented agent training and caching in executing superior service to customers
- Review agent’s performance week on week basic and provide coaching to overcome any shortcomings in process knowledge
- Perform deep check audits to ensure quality parameters are meet
- Prepare daily reports on quality deviations and give feed to operations regarding any deviation in process
- Provide training for new batches on quality parameters.
- Maintained and updated business intelligence tools, databases and dashboards.
Travel Consultant / Advisor
Fareportal India Pvt.Ltd
Pune
07.2015 - 02.2017
- Work on global reservation system like “Sabre” & “Amadeus” providing services like ticketing, changes, partial exchanges, cancellations, reissue of air tickets
- Analyzed airline rules, regulations and tariffs and discussed international fare construction requirements with clients.
- Helped clients achieve lowest fairs fares and minimize risks of penalties.
- Making itineraries for both Domestic (USA & Canada) and International travel
- Responded promptly to clients regarding visa, passport and security inquiries.
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Receiving calls and making professional, accurate, cost effective air reservations for customers while providing excellent customer service
- Explaining itinerary and schedule of the travel
- Co-ordinate between customers and airlines for minor or major schedule change on existing reservations and provide alternate options
- Confirm bookings and notify clients of flight ancillary, luggage & travel insurance.
- Explained benefits of purchasing travel insurance with clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Business Services Customer Retentions Advisor
Tech Mahindra
Pune
08.2013 - 03.2015
- Present high level customer service in an efficient manner
- Responded to all queries regarding mobile contract cancellation
- Identifying consumer needs and explaining benefits of being an existing customer and benefits of renewing existing mobile contracts
- Utilize the sales techniques and tools to retain consumers
- Adhere to appropriate legal scripting after renewal of mobile contracts
- Explain benefits of new products and services for existing customers
- Attend product training conducted by various mobile manufacturers to know the product better
- Achieve sales and customer satisfaction targets month on month basis.
Business Development Representative
Celestes Batths Fitting
Pune
03.2012 - 07.2013
- Effectively built relationships with both established and potential customers.
- Acted as main point of contact in matters relating to client concerns and needs.
- Established strong client relationships to drive business development.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Visiting architects & builders for presentations for brands like – Kolher, Toto, Fantini, Micro Euro, Grohe, Moen.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Recommended product changes to enhance customer interest and maximize sales.
- Collaborated with team to forecast based on sales and product profitability.
- Increasing brand footprint by promotions
Customer Finance Advisor
Hutchison Global Services
Pune
03.2011 - 03.2012
- Maintaining records of overdue accounts
- Assisting customers with overdue accounts and with various payment plans, modes of payment
- Achieving cash targets, by collecting payments on accounts with debt collection agency
- Assist a team of four – set daily targets, SLA, KRA and making their progress report and submitting the same to their respected managers.
Sr. Sales Executive
Chartered Solutions, DST Standard Chartered Bank
Pune
06.2003 - 06.2005
- Home Loans & Credit Cards
- Making relations with builders, to get project approval for volume business
- Covered chartered accountants as they provided leads for home loan clients
- Taken part in exhibitions to promote home loans and do brand building
- Visiting various ongoing projects and meeting the right person to get prospective clients
- Covered corporate to promote home loans through HR
- Self-motivated to work independently, with team support, to close business
- Achieve overall credit card sales target along with cross sell
- Generate leads via tele-calling
- Excellent verbal and written communication skills.
Education
IATA Accredited Travel Agent - IATA # 14-0 0132 6 VER# 5356081164
IATAN
Etraveli India Private Limited01-2023
12th H.S.C. - Commerce
Sangmeshwar College of Arts & Commerce
Solapur, India02-2003
Secondary School Certificate (10th Class) -
Shree Shivaji Preparatory Military School
Pune, India03.2001
C&C++ - Computer Programming, Specific Applications
Aptech Computers
Solapur,India09.2000
Computer Awareness -
Aptech Computers
Coimbatore, India04.2000
Skills
- Report Generation & Analysis
- Skilled Collaborator
- Rapid & Adaptive
- Quality Assurance
- Solutions Oriented Professional
- Team Management and Supervision
- Coaching and Mentoring
- Effective Cross Functional Communicator
- Customer Service
- High Achiever
- Upselling and Cross-Selling
- Research Capabilities
Languages
English, Marathi
First Language
Hindi
Proficient
C2
Additional Information
- Date of Birth : 10th April 1983
Timeline
Customer Service Executive
Etraveli Group India Pvt Ltd
01.2023 - Current
Proprietor/Owner/Operator
Fusion Fantasea By "Koji"
05.2019 - 10.2022
Quality Analyst
Fareportal India Pvt.Ltd
02.2017 - 12.2018
Travel Consultant / Advisor
Fareportal India Pvt.Ltd
07.2015 - 02.2017
Business Services Customer Retentions Advisor
Tech Mahindra
08.2013 - 03.2015
Business Development Representative
Celestes Batths Fitting
03.2012 - 07.2013
Customer Finance Advisor
Hutchison Global Services
03.2011 - 03.2012
Sr. Sales Executive
Chartered Solutions, DST Standard Chartered Bank
06.2003 - 06.2005
IATA Accredited Travel Agent - IATA # 14-0 0132 6 VER# 5356081164
IATAN
12th H.S.C. - Commerce
Sangmeshwar College of Arts & Commerce
Secondary School Certificate (10th Class) -
Shree Shivaji Preparatory Military School
C&C++ - Computer Programming, Specific Applications
Aptech Computers
Computer Awareness -
Aptech Computers
Similar Profiles
Firdaus SayyedFirdaus Sayyed
Sr. Trainer at Firstline & Support Etraveli Group India Pvt. LtdSr. Trainer at Firstline & Support Etraveli Group India Pvt. Ltd
Nishant ZunjarraoNishant Zunjarrao
CS SCHEDULE CHANGE SUPPORT ASSOCIATE at Etraveli Group India Pvt. LtdCS SCHEDULE CHANGE SUPPORT ASSOCIATE at Etraveli Group India Pvt. Ltd
Prasanna NewaskarPrasanna Newaskar
Second Line Agent at Etraveli India Pvt Ltd.Second Line Agent at Etraveli India Pvt Ltd.