Akula Kalyan Babu
Visakhapatnam
Summary
Dynamic COE Specialist with 2 years 10 months of experience delivering exceptional support and innovative solutions within the driver and courier life-cycle. Expertise in utilizing tools such as Salesforce, DocApprover, uConnect, Bliss, BlissNxt and JIRA to enhance user engagement and drive retention. Proven track record of achieving top-tier performance metrics, contributing to team success through proactive outreach and personalized assistance across multiple communication channels. Committed to continuous improvement and collaborative problem-solving, fostering a culture of excellence within the operational framework.
Overview
3
3
years of professional experience
1
1
Certification
Work History
COE Specialist 1
UBER INDIA RESEARCH AND DEVELOPMENT PRIVATE LIMITED
Visakhapatnam
08.2021 - 06.2024
- US&C Outreach Innovation Collaborates with a knowledge base (Salesforce), uConnect, Bliss, Bliss Pro, DocApprover, and Jira tools to exceptional support to earners
- Provide a one-on-one personalized assistance experience to US & Canada drivers and couriers at various points in their driver/courier lifecycle (e.g., onboarding, early lifecycle, prechurn, churn) through various channels (chats, SMS, voice, email, etc.)
- Ranked in the top 3 of metrics-driven dashboard among a regional team of 200 specialists and awarded a Golden Ticket for phenomenal ticket solves, conversion rates while securing a Spot-check score of 100% Help grow, retain and engage drivers/couriers by innovating, experimenting, and scaling proactive outreach that supports the earner team's business priorities
- Participate in daily/weekly huddles and brainstorming sessions within the team and the LOB to discuss common errors, FAQs and standard methodologies
Education
B.Tech - Mechanical
Avanthi Institute of Engineering & Technology
Bhogapuram, Andhra Pradesh01-2019
Intermediate -
Narayana Junior College
Visakhapatnam, Andhra Pradesh01-2015
SSC -
MP & EV English Medium School
Visakhapatnam, Andhra Pradesh01-2013
Skills
- Critical Thinking
- Problem Solving
- Teamwork & Collaboration
- Professionalism & Strong Work Ethic
- Adaptability
- Patience & Empathy
Accomplishments
Microsoft Office
Salesforce
Jira
uConnect
DocApprover
Bliss
BlissNxt
Certification
TCS iON Career Edge - Young Professional
- Completed a comprehensive program covering communication skills, presentation skills, soft skills, resume writing, group discussion techniques, interview skills, business etiquette, effective email and telephone etiquette, accounting fundamentals, IT foundational skills, and an overview of Artificial Intelligence.
Web Development Intern - VeriTech IT Software Services
- Successfully completed a 3-month internship focused on web development, actively contributing to projects and enhancing professional skills.
Affiliations
Hindustan Shipyard Limited at , Gandhigram, Visakhapatnam- 530005
- Undergone Industrial Training in Ship Building Division
Project
ECO-FRIENDLY AIR CONDITIONING SYSTEM, The aim of an Eco-Friendly Air Conditioning System Project is to create a sustainable and efficient way to cool a home or building while reducing its environmental impact.
Workshop
Near Tagarapuvalasa Bridge, Vizianagaram Dist, 531162, NATIONAL ENGINEERING, Department of Mechanical Engineering Avanthi Institute of Engineering, DIAGNOSIS OF REFRIGERATION & AIR CONDITIONING SYSTEMS
Hobbies and Interests
- Cricket
- Badminton
- Chess
Languages
- Telugu
- English
Personal Information
- Place of Birth: Visakhapatnam, Andhra Pradesh
- Nationality: Indian
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge.
Timeline
COE Specialist 1
UBER INDIA RESEARCH AND DEVELOPMENT PRIVATE LIMITED
08.2021 - 06.2024
TCS iON Career Edge - Young Professional
- Completed a comprehensive program covering communication skills, presentation skills, soft skills, resume writing, group discussion techniques, interview skills, business etiquette, effective email and telephone etiquette, accounting fundamentals, IT foundational skills, and an overview of Artificial Intelligence.
Web Development Intern - VeriTech IT Software Services
- Successfully completed a 3-month internship focused on web development, actively contributing to projects and enhancing professional skills.
B.Tech - Mechanical
Avanthi Institute of Engineering & Technology
Intermediate -
Narayana Junior College
SSC -
MP & EV English Medium School
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