Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alaa Kofahi

Indianapolis

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I bring expertise in marketing and social media, contributing to the restaurant's promotional efforts and enhancing its online presence to drive business growth and attract new customers.

Overview

3
3
years of professional experience

Work History

Server

Hiro Sushi
08.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Barista Shift Lead

MOTW COFFEE
03.2022 - 03.2023
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Babysitter

YMCA Daycare
05.2020 - 06.2021
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Education

BBA - Marketing

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05.2025

Skills

  • Customer service
  • Salesperson
  • Online Reselling
  • Social Media
  • Marketing
  • Shift Team leader
  • Volunteer work
  • bilingual

Languages

Arabic
Native or Bilingual

Timeline

Barista Shift Lead

MOTW COFFEE
03.2022 - 03.2023

Server

Hiro Sushi
08.2021 - Current

Babysitter

YMCA Daycare
05.2020 - 06.2021

BBA - Marketing

Indiana University - Purdue University Indianapolis

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Alaa Kofahi