AL Ameen Hamsa
Service engineer
Bengaluru
Summary
Driven by a results-focused approach, I excelled as a Service Engineer at Yamazen Machinery and Tools PVT LTD, where I significantly enhanced system efficiency through expert troubleshooting and root cause analysis. My strong technical support skills, combined with exceptional problem-solving abilities, led to increased client retention and team productivity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business, and project needs. Offering over 6 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency in (excel,word) administration and troubleshooting and system information analysis.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Service Engineer
Yamazan Machinery and Tools PVT LTD
Bengaluru
09.2023 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Analyzed and evaluated performance and optimized efficiency.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Escalated and re-produced problem to internal development sources to reach solution.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Assisted in the creation of user manuals and documentation for ease of reference during routine maintenance tasks.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
- Resolved customer complaints in prompt, polite and professional approach.
- Diagnosed and resolved machine operation variations and equipment problems.
- Performed troubleshooting and repair for complex electrical equipment.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Diagnosed and repaired problems with electrical and mechanical systems.
Service Engineer
Big Banner Internation PVT LTD
Bengaluru
01.2021 - 07.2023
- Responsible to all On-line machines in SMT industry (Printing M/c, Inspection M/c, Reflow M/c, N2 generator)
- Key person for making machine ok status while in issue state.
- Initial person to ensure when new program created in DEK & SPI
- Avoid process issue (area, volume, height, -excess/insufficient, bridging, offset-adjust x/y/theta)
- Ensuring the machine CPK in initial stage of machine installation for customer
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Installed, configured and tested equipment on specialized platforms.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Conducted detailed failure analysis reports for critical incidents, contributing towards continuous improvement initiatives within the organization.
- Resolved customer complaints in prompt, polite and professional approach.
- Investigated and corrected mechanical problems with machinery.
- Performed troubleshooting and repair for complex electrical equipment.
- Dismantled defective machines and equipment and installed new or repaired parts.
Technician
Hundai Mobis
Chennai
03.2018 - 12.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Achieved significant energy savings by installing and maintaining energy-efficient systems.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Tested systems, noting issues and completing preventive maintenance.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Worked with diverse types of weather and ground conditions.
- Cleaned flux from reflow and flux machine and wave machine using spray guns and cleaning fluid.
Education
Diploma - Electronic & Communication Engineering
AlAmeen Polythecnic College
Erode 01.2014 - 04.2017
SSLC -
Seva Sadan Central School
Palakkad, India 01.2010 - 11.2010
Skills
Technical Support,Field Service
undefinedAdditional Information
Project handled
- iPhone 13,14,15
- Audio system for hundai car
- iPhone 16 and 17
Machines familiarity
- ASM DEK Printer (TQ,galaxy,neo horizon 03xi)
- Rehm Reflow
- Parmi SPI
- YS SIR N2 generator(IC-60,ID-400)
- Koh young 3D SPI and AOI
- ENuil laser marking
- water dispenser
- siemens feeder
- ASM printer machine (D21 & D11)
- HM A200D Dual Active Alignment
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Certification
ASM Advance level training course
Timeline
Service Engineer
Yamazan Machinery and Tools PVT LTD
09.2023 - Current
Service Engineer
Big Banner Internation PVT LTD
01.2021 - 07.2023
ASM Advance level training course
01-2021
Technician
Hundai Mobis
03.2018 - 12.2020
Diploma - Electronic & Communication Engineering
AlAmeen Polythecnic College
01.2014 - 04.2017
SSLC -
Seva Sadan Central School
01.2010 - 11.2010
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