Kashish Khatri
Zirakpur
Summary
Trustworthy and self-motivated manager with 13+ years of practical experience and a dedicated work ethic. Supported sales and driven customer service representative with strong technical understanding and upselling skills. Converts leads with social circles, market leads, and CRM system knowledge. Extensive background in pre-sales, application, and service processes. Utilizes superior communication skills to build meaningful, trusting relationships that consistently meet client demands and targets. Reliable and aware of direct competitors and strategies. Looking for a new management role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
Work History
Service Manager
Yamazen Machinery & Tools India Pvt. Ltd.
Gurgaon
09.2024 - Current
- Developed strategies to enhance customer experience through product feature improvements and process optimization.
- Managed inventory of spare parts for efficient customer service delivery.
- Resolved customer complaints promptly, ensuring high satisfaction levels.
- Conducted regular team meetings to review customer feedback and operational goals.
- Created standard operating procedures for all service functions to ensure consistency.
- Monitored service performance metrics to identify improvement opportunities.
- Updated and maintained service records for compliance and quality assurance.
- Represented service department in executive meetings, providing insights on performance and initiatives.
MANAGER-SERVICE HEAD (ALL INDIA & EXPORTS)
MICROMATIC GRINDING TECHNOLOGY PVT. LTD.
GHAZIABAD
05.2022 - 03.2024
- Optimized service revenue in alignment with business objectives, concurrently enhancing MTTR and MTBF for the products, resulting in heightened customer satisfaction.
- Mitigated aged critical service matters, decreasing pending items.
- Led ISO audits for departments, set departmental objectives, and defined team KRA in alignment with business objectives.
- Demonstrated noteworthy ability to promptly and effectively resolve issues through the application of superb problem-solving skills.
- Maximizing customer retention by effectively addressing complaints and providing appropriate solutions including merchandise exchanges, refunds, and bill adjustments.
- Took initiative in educating customers on available processes and services to drive sales.
- Successfully attained cost-effective agreements with suppliers through skilled bargaining abilities.
- Administered interviews and selected well-suited candidates for workforce integration.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
ASSISTANT MANAGER SERVICE
YAMAZEN MACHINERY & TOOLS INDIA PVT. LTD.
GURUGRAM
09.2016 - 05.2022
- Optimized the functionality of VMC, Turning, and Turn-mill centers by delivering comprehensive support.
- Aided sales team with pre-sales audit procedures and documentations through tasks such as choosing appropriate machines, estimating cycle times accurately, and selecting suitable tools.
- Applied expertise in ISO and conversational programming to optimize machining processes on various machines.
- Developed and managed detailed reports for customers. Presented findings and suggested suitable actions.
REGIONAL SERVICE ENGINEER
HURCO INDIA PVT. LTD.
NEW DELHI
01.2015 - 08.2016
- Optimized productivity of VMC, Turning, and Turn-mill centers by delivering effective service and application support.
- Produced, updated, and delivered comprehensive reports to customers providing in-depth analysis and recommending appropriate steps.
- Maintained effective communication with customers to ensure clear understanding of technical matters.
- Gained insights into customer preferences and organized spare inventory accordingly.
- Analyzed customer and market requirements for increased AMC demand.
- Effectively recommended and implemented component prove out at customer location for Turning and Turn Mill machines.
SERVICE & APPLICATION ENGINEER
YAMAZEN MACHINERY & TOOLS INDIA PVT. LTD.
GURUGRAM
05.2012 - 01.2015
- Service & Application support for VMC, Turning and Turn-mill centers including replacement of machine critical parts, alignment of slides and axes; cycle time optimization and component prove-out at customer end.
- Support sales team in pre-sales audits and documentations, including machine selection, cycle time estimation and tooling selection and fixture concretizing.
- CNC programming (ISO and conversational) for VMC, HMC, Turning and Turn-mill machines like Brother, Citizen, Mori Seiki, Miyano etc.
- Generate, maintain, and present comprehensive reports to customers detailing observations and recommend appropriate courses of action.
- Identified areas for modification in existing programs, developing modifications to suit business needs.
ASSISTANT ENGINEER
GRASIM BHIWANI TEXTILE LTD.
BHIWANI
08.2011 - 04.2012
- Maintenance support for threading machine and power engine.
QUALITY ENGINEER
KALKA STEELS
KALKA
10.2010 - 04.2011
- Quality control by in-process inspection.
- Generation of SOP's and other related documents.
- Design and documentation on dies and punches for Power Presses.
- Quality check of raw materials being received.
Education
MBA - Business Administration
WELINGKAR UNIVERSITY
Mumbai, Maharashtra01.2022
B. TECH - Mechanical Engineering
KURUKSHETRA UNIVERSITY
Kurukshetra, Haryana01.2010
DIPLOMA - Mechanical Engineering
THAPAR POLYTECHNIC COLLEGE
Patiala, Punjab01.2007
Skills
- Internal Auditor for ISO 9001:2015, certified by NBQP
- Maintenance and Application for VMC, HMC, Turning and Swiss type turn mill and Grinding machines
- ISO and conversational programming knowledge for CNC machine
- Conversant with designing software's like AutoCAD, Pro-E, Solid Edge, SolidWorks etc
- Issue and conflict resolution, heightening customer satisfaction
- Team Leadership
- Customer-facing leadership
- Opportunities identification and creation
- Good knowledge of Pro-e Wildfire 40 in part modeling, drafting and assembly
- Handy with AutoCAD, Solid Edge
- Conversant with MS Office
Accomplishments
- Rephrasing and implementing the updated company warranty policy
- Drafting and implementing an annual training plan for the service channel partner
- Monitoring and reducing the cost for FOC spares by around 60% in one year
- Planned and executed monthly customer visits to improve mutual understanding
- Planned and coordinated VAS projects resulting in an increase in VAS revenue from 0.2 Cr to 2.38 Cr in 01 year.
Affiliations
- One week of service training for Miyano machines in Ayutthaya, Thailand
- One-week service training for Cincom Miyano machines in Nagano, Japan
- One-week service training for Brother machines in Kariya, Nagoya, Japan
- One-week service training for Yukiwa rotary index tables in Niigata, Japan
- One-week service and operation training for Palmary grinding machines in Taichung, Taiwan
- One-week application training for Citizen Machine in Bangkok, Thailand
Co-curricular Projects
- Design and fabrication of suitcase car, Ambala College of Engineering and Applied Research, Mithapur, Ambala (6 months)
- Optimization of press shop, Omax Autos, Gurugram, (6 weeks)
Co-curricular Training
- Six weeks at ACE & AR, Mithapur, Ambala.
- Six weeks at Omax Auto, Gurugram.
- Three weeks at Bhiwani Textile mills, Bhiwani.
- Three weeks at Luxmi Precision Screws Ltd., Rohtak.
- Three weeks at Hindustan Machine Tools, Pinjore.
Extracurricular Activities
- Participated in the Science Fair - 2009 with a suitcase car, and the Science Fair - 2008 with a pneumatic jack
- Organized NCMDES 2009, held on February 27, 28, and 29 at Ambala College of Engineering and Applied Research, Mithapur, Ambala
- Secured third position three times in the Haryana State and Chandigarh State Taekwondo Championships
- Got second prize in poster making Got Second prize in Technical Quiz.
PERSONAL INFORMATION
- Date of birth: 11 Aug 1988
- Nationality: Indian
- Gender: Male
Hobbies and Interests
Singing, Poetry writing, Reading books, Swimming & Cycling
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Intermediate (B1)
B1
Timeline
Service Manager
Yamazen Machinery & Tools India Pvt. Ltd.
09.2024 - Current
MANAGER-SERVICE HEAD (ALL INDIA & EXPORTS)
MICROMATIC GRINDING TECHNOLOGY PVT. LTD.
05.2022 - 03.2024
ASSISTANT MANAGER SERVICE
YAMAZEN MACHINERY & TOOLS INDIA PVT. LTD.
09.2016 - 05.2022
REGIONAL SERVICE ENGINEER
HURCO INDIA PVT. LTD.
01.2015 - 08.2016
SERVICE & APPLICATION ENGINEER
YAMAZEN MACHINERY & TOOLS INDIA PVT. LTD.
05.2012 - 01.2015
ASSISTANT ENGINEER
GRASIM BHIWANI TEXTILE LTD.
08.2011 - 04.2012
QUALITY ENGINEER
KALKA STEELS
10.2010 - 04.2011
MBA - Business Administration
WELINGKAR UNIVERSITY
B. TECH - Mechanical Engineering
KURUKSHETRA UNIVERSITY
DIPLOMA - Mechanical Engineering
THAPAR POLYTECHNIC COLLEGE
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