Alamelu K
Chennai
Summary
Results-driven team leader with 13 years of experience in legal order processing, Process-Contract Setup, Deal management Billing and Investment Banking. Focused on enhancing invoicing accuracy and driving process improvements to achieve operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Leader
HCLTech
Chennai
07.2019 - Current
- Gained hands-on experience with accounts receivable, including invoicing and dispute management.
- Auditing the processed contracts, billing process and maintaining the team quality and accuracy and fixing the error with credit/re-bill the customer invoice.
- Prepare and process credit (Credit to customer account) and debit adjustments (Returned payments)
- Solving customer disputes such as credit request, contract upgrade, contract termination and meters calculation for copiers through e-mails
- Team handling, mentoring, training to the new joiners and reporting their performance to the management.
- Handling escalated and high priority requests to complete within committed SLA.
- Reviewing created sales order and validating the Billing workbook for billed sales order once Signed Delivery acknowledgement (POD).
Sales Processing Associate III
Hewlett Packard Enterprise
Chennai
09.2013 - 06.2019
- Preparing quotes to match with already purchased last year existing documents
using SAP Transaction codes. - Working with SAP to the Creation of Contracts and to perform the Renewal part for the existing Contracts.
- Preparing process documentation with new updates. Renew the given contracts on time using SAP transaction codes.
- Booking contracts using PO number which is provided by customer.
- Automating the process steps in SAP using Excel macros.
- Responsible for generating bulk reports using Excel macros, SAP wizard and SAP Transaction codes for quality check.
- Validating daily and monthly error report for the team and conduct CAPA session.
Process officer
ATOS IT Solutions & Services Pvt. Ltd
Chennai
11.2011 - 09.2013
- Analyze received documents with already maintained database called Thaler.
- Processing payment if customer requirements are met.
- Ensured to meet daily target with 100% accuracy.
- Discuss with team members regarding process improvements and queries.
- Responsible for maintain daily inflows and outflows of volume.
Education
Bachelor of Science - Computer Science
Quaid-E-Millath College (W)
Chennai04-2010
Skills
- Database: MySQL
- Order processing
- Order fulfillment
- Quote creation
- Dispute management
- Contract auditing
- SAP transaction processing
- Invoice accuracy
- Credit memo & debit memo
- Investment Banking
Certification
Aug 2025 to current - Pursuing SQL, software testing with java automation - sdet ,Qspiders ,Chennai.
Timeline
Team Leader
HCLTech
07.2019 - Current
Sales Processing Associate III
Hewlett Packard Enterprise
09.2013 - 06.2019
Process officer
ATOS IT Solutions & Services Pvt. Ltd
11.2011 - 09.2013
Bachelor of Science - Computer Science
Quaid-E-Millath College (W)