Alan Abe Thomas
Kochi
Summary
Dynamic and self-motivated business post- graduate with an aptitude for analytical thinking, coupled with a robust track record of engaging with clients to comprehend their needs and deliver tailored solutions, consistently exceeding expectations. With over 7 years of sales experience, and a proven ability to drive revenue growth through effective client relationship management and strategic communication. A leadership acumen honed through workplace endeavors and internships, adept at orchestrating cohesive teamwork to ensure seamless operations within fast-paced environments.
Overview
5
5
years of professional experience
Work History
Key Accounts Manager- International Sales
Ideabytes Inc
Hyderabad
11.2024 - Current
- Reported directly to the CEO
- Primary point of contact for key customers
- Built and maintained strong, long-term client relationships
- Identified upselling and account growth opportunities
- Increased billables 6.6% in 2024, contributing to overall revenue growth
- Projected billable growth of 3.7% for 2025
- Gained 591 new customers for mobile application sales, expanding market reach
- Created structured lead pipeline to enhance customer acquisition efficiency
- Onboarded 3 clients after a 6-year gap
- Implemented tier-based pricing
- Created sales dashboards using Power BI
- Maintained and optimized CRM for sales tracking
- Streamlined sales processes to improve customer experience
- Worked with cross-functional teams to support business goals
Divisional Sales Manager
Staples Canada
Victoria
07.2022 - 01.2024
- Achieved a 11% increase in Financial and 25% Non- Financial business (employee satisfaction) results.
- Collaborated with senior management to implement customer-focused sales strategies, achieving 21% weekly attachment rate.
- Achieved a 3% year on year sales increase, growing B2B sales. Average sale was $67,000CAD.
- Met and exceeded sales targets but accurately forecasting metrics for Back-to-School season. Able to effectively break down sales targets as per individual associate strength.
- Negotiated client deals by developing tailored solutions that addressed specific needs.
- Trained and coached a team of 42 associates over 6 different departments.
- Led hiring efforts, reducing employee turnaround by 10%, adding $1400 per associate back to available training hours to offer better training and retention strategies.
- Directed team of 2 managers and 6 supervisors across 6 departments, streamlining reporting and coordination to reduce operational delays.
- Spearheaded transformation of 3 stores through modern shopping techniques, boosting customer satisfaction by 12% and increasing store foot traffic by 6% annually.
- Increased store performance as interim General Manager, main areas of focus being employee and customer satisfaction.
- Proficient in inventory management systems (AS400, Dart), led 3 different teams in conducting internal and external audits. Was able to add $30,000 to annual profits, reduced internal loss by $18,000 by eliminating dead inventory. Increased inventory accuracy by 18%.
- Developed 3 “A” volume stores ($30 million CAD or higher yearly) to operational standards ensuring smooth transition to new management and aided in reducing weekly spending on associates.
- Trained and onboarded 5 new managers for different stores. Crucial part of reducing district spending by 3%.
- Operated at the 5th largest revenue branch in Canada.
Assistant Store Manager
Eddie Bauer
Victoria
09.2021 - 07.2022
- Led team of 8 associates and increased productivity by effectively reducing task timelines by implementing efficiency protocols.
- Managed omni channel operations, increasing daily sales from 15 to 50 through streamlined processes.
- Ensured smooth operations of with efficient opening and closing, reducing downtime by 10%.
- Trained 2 new managers and 4 associates, achieving 100% retention within first 6 months through effective onboarding.
- Forecasted sales figures and adjusted strategies, achieving target alignment with 60% accuracy.
Sales Specialist
Best Buy Canada
Victoria
07.2021 - 08.2021
- Contributed to achieving daily sales targets of $40,000 by employing customer focused selling strategies. Boosting personal sales by 11%. Highest revenue creating sales associate during tenure.
- Developed upselling strategies with General Manager to enhance sales in home entertainment department.
Education
MBA - Marketing
Camosun College
Victoria, BC, Canada12-2020
BBA -
Hindustan University
Chennai, India04-2018
Skills
- Exceptional communication skills
- Ability to lead and develop teams
- Account management
- Customer relationship management
- Sales forecasting
- Data analysis
- CRM optimization
- Strategic planning
Languages
- English
- Malayalam
- Hindi
- Tamil
- Kannada
Timeline
Key Accounts Manager- International Sales
Ideabytes Inc
11.2024 - Current
Divisional Sales Manager
Staples Canada
07.2022 - 01.2024
Assistant Store Manager
Eddie Bauer
09.2021 - 07.2022
Sales Specialist
Best Buy Canada
07.2021 - 08.2021
MBA - Marketing
Camosun College
BBA -
Hindustan University