Alan Godwin
London
Summary
Passionate about luxury hospitality and fine dining, I am dedicated to delivering exceptional guest experiences with a keen eye for detail and personalization. My hands-on experience in sales, brand promotion, and high-end service environments has strengthened my ability to understand market trends and customer expectations. Committed to achieving company success while continuously developing expertise and advancing career goals in the industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Multi-role Hospitality Associate
Le Petit Citron
London
11.2023 - Current
- Led bar operations, table hosting, barista and guest relations achieving a 10% increase in guest satisfaction
- Implemented upselling strategies, boosting average guest spending by 15%
- Trained new team members on service quality and operational efficiency
- Spearheaded table-side service and menu recommendations, elevating overall dining satisfaction
Hospitality Intern
ITC Windsor
Bangalore
05.2019 - 10.2023
- Assisted in fine dining service, ensuring precision in plating, presentation, and guest interaction
- Worked across multiple dining venues and banquets, executing large-scale catering events
- Developed expertise in room service, buffet setups, and VIP guest handling
Wine Hospitality Associate
Sula Vineyards
Bangalore
04.2022 - 07.2023
- Led guided wine tastings and pairings, improving guest satisfaction and exceeding sales targets by 25%
- Assisted in restaurant service operations, educating guests on wine selection and enhancing their dining experience
- Managed cellar inventory and quality control, ensuring a premium beverage selection
- Organized special tasting events and VIP experiences
- Drove sales growth and brand awareness, enhancing guest engagement and product visibility
Education
Extended Masters - Luxury Hospitality Management
University Of West London
London, United Kingdom02-2025
Bachelors - Hospitality Management
University Of West London
08.2021
Advanced Diploma - Hospitality Administration
International Institute of Hospitality Management
Bangalore, India06.2021
Skills
- Upselling & Sales Optimisation
- Operational Efficiency
- Guest Engagement
- Leadership & Team Coordination
- Fine Dining & Beverage Service Expertise
- Intercultural Communication & Etiquette
Certification
- WSET Level 2 Spirits Certification (Distinction)
- Certificate in Scotch Whisky – Edinburgh Whisky Academy
Timeline
Multi-role Hospitality Associate
Le Petit Citron
11.2023 - Current
Wine Hospitality Associate
Sula Vineyards
04.2022 - 07.2023
Hospitality Intern
ITC Windsor
05.2019 - 10.2023
Extended Masters - Luxury Hospitality Management
University Of West London
Bachelors - Hospitality Management
University Of West London
Advanced Diploma - Hospitality Administration
International Institute of Hospitality Management
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