Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Isabella Sad

Charlestown

Summary

Dynamic hospitality professional with a proven track record at Outback Steakhouse, excelling in guest relations and cross-functional teamwork. Recognized for delivering exceptional service and optimizing upselling opportunities. Skilled in problem-solving and attention to detail, ensuring efficient operations and high customer satisfaction in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Multi-Role Hospitality Associate

Outback Steakhouse
12.2022 - Current
  • Successfully rotated through various positions including Togo Specialist, Serving Assistant, Server, and Event Staff, demonstrating adaptability and cross-functional teamwork
  • Delivered exceptional customer service in both dine-in and takeout operations, consistently ensuring guest satisfaction
  • Supported large-scale events, managing logistics and guest engagement with professionalism and efficiency
  • Maintained a thorough understanding of menu items and promotional offerings to assist guests and optimize upselling opportunities
  • Collaborated with kitchen and front-of-house staff to ensure timely and accurate order fulfillment

Administrative Assistant (Recall Department)

Jim O'Neal Ford
06.2022 - 07.2022
  • Supported the Recall Coordinator by organizing vehicle recall records and maintaining detailed documentation
  • Entered customer and vehicle data into internal systems with accuracy and attention to detail
  • Assisted in scheduling service appointments for recalled vehicles, ensuring timely communication with clients
  • Created and maintained organized filing systems for service records, recall notices, and correspondence
  • Collaborated with service and parts departments to help ensure efficient follow-through on recall repairs

Education

Bachelor of Science - Biology

Indiana University Southeast
New Albany, IN
07-2025

Associate of Science - General Studies

Ivy Tech Community College
Sellersburg, IN
05-2023

High School Diploma -

Silver Creel Highschool
Sellersburg, IN
05-2023

Skills

  • First aid training
  • Guest relations
  • Staff training
  • Cross-cultural awareness
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Reliability
  • Team leadership

Accomplishments

  • Graduated with both Academic and Technical Honors, demonstrating commitment to scholastic excellence and career readiness
  • Elected Vice President of graduating class for four consecutive years, showcasing strong leadership and peer trust
  • Served as Team Captain for high school softball and soccer teams, reinforcing collaboration, discipline, and motivational skills

Certification

  • Basic Life Support (BLS) & CPR Certified – American Heart Association, June 14, 2025
  • Kentucky Pharmacy Intern License – License Number: I17105, Kentucky Board of Pharmacy, July 11, 2025

Timeline

Multi-Role Hospitality Associate

Outback Steakhouse
12.2022 - Current

Administrative Assistant (Recall Department)

Jim O'Neal Ford
06.2022 - 07.2022

Bachelor of Science - Biology

Indiana University Southeast

Associate of Science - General Studies

Ivy Tech Community College

High School Diploma -

Silver Creel Highschool

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Isabella Sad