Alan Patekar
Thane
Summary
16 yers of experience in BPO & in Operation management. Knowledge of Operations management including client management and implementing corrective actions providing accurate documentation of statistical reports and ensuring overall compliance. Demonstrated excellence in communication skill.
Overview
15
15
years of professional experience
1
1
Language
Work History
Product Manager ( Digital Banking Team )
Axis Bank Ltd
Mumbai
06.2021 - Current
- Noa acquisition from AVC (in-house call center )team.
- Productivity drive.
- MIS reports to be timely published.
- Quality control.
- Auditors monitoring.
- Sop for teams.
- PKT test.
- Training refreshers on product
Assistant Manager – Operations
Hexaware BPS
06.2018 - 06.2021
- Life Insurance Process Online Sales
- The dialing used to happen on cold data base
- Data Segregation as per the member’s categories
- Daily Data Analyze for the consumption and sales tracking
- Monitoring on Proper Follow ups by the team to the customers related to sales
- MIS reports to checked and analyze the corrections which can be corrected in the terms of performance
- Weekly Reviews with the Team leaders regarding their team achievements and goals
- If in case the customer demands for the meet personally to explain the benefits about the product to visit the sales and convert the same
- Zero tolerance on the quality parameters in terms of convincing, or not been able to explain the USP (unique Selling Point) of the Product
- One on one Session with Bottom Quantile Members
- (Non- Performer) to understand the problem of the member and solve the issues which are hampering the member in the performance.
Assistant Manager – Operations
ANDROMEDA BPO PVT LTD
06.2013 - 02.2017
- Joined as an Assistant Manager in KOTAK LIFE INSURANCE process also handled 30 agents two team leaders
- Outlook of the process & responsibilities as Follows
- Life Insurance Process Online Sales
- The dialing used to happen on cold data base
- Data Segregation as per the member’s categories
- Daily Data Analyze for the consumption and sales tracking
- Monitoring on Proper Follow ups by the team to the customers related to sales
- MIS reports to checked and analyze the corrections which can be corrected in the terms of performance
- Weekly Reviews with the Team leaders regarding their team achievements and goals
- If in case the customer demands for the meet personally to explain the benefits about the product to visit the sales and convert the same
- Zero tolerance on the quality parameters in terms of convincing, or not been able to explain the USP (unique Selling Point) of the Product
- One on one Session with Bottom Quantile Members
- (Non- Performer) to understand the problem of the member and solve the issues which are hampering the member in the performance
- Product Training (Refresher) to be conducted once in a in a week this is help the members with the new ideas
- Monthly Rewards and Recognition for the best performance to the member for the achievements and performance which will motivate the other team mates to achieve the same
- RELIANCE Inbound Customer service of 150 staff out of 450 setter processes.
Senior Sales Associate
KOTAK LIFE INSURANCE
10.2008 - 05.2013
- Joined the company as a verifier to verify End to End lead which goes on field
- Also handled the backend Team for login and branches co-ordination
- Promoted as Sr
- Sales associate use to handle the team of 10 agents along with a team leader
- Co-ordination with the branches for the escalation and login issue
- To ensure daily and weekly MIS to be sent
- Ensuring the field pickups to pick up as the duration provided by the customer.
Customer service Executive
INFOVISION PVT LTD
- Worked as Customer Service Representative in Bharti Axa lead generation Process
- Daily achievement of targets
- Regular follow up with the existing customer regarding service
- Handling customer complaints and issues
- Got promoted as a Verifier.
Education
Skills
Microsoft Wordundefined
Communication Skills
alanpatekar@gmail.com
Projects
AHT Reduction CSAT Call Connectivity
General
11/09/1987, 33, Single
Timeline
Product Manager ( Digital Banking Team )
Axis Bank Ltd
06.2021 - Current
Assistant Manager – Operations
Hexaware BPS
06.2018 - 06.2021
Assistant Manager – Operations
ANDROMEDA BPO PVT LTD
06.2013 - 02.2017
Senior Sales Associate
KOTAK LIFE INSURANCE
10.2008 - 05.2013
Customer service Executive
INFOVISION PVT LTD
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