Alay Naik
Ahmedabad
Summary
Dedicated Account Manager versed in managing key accounts to promote client satisfaction and retention. Communicative and collaborative with proven history of liaising between personnel and clients to foster seamless communication. Offering many years of industry experience.
Overview
9
9
years of professional experience
Work History
Senior Client Account Manager
E2M Solutions
Ahmedabad
03.2020 - Current
- Developed and maintained strong relationships with overseas clients, understanding their needs and pain points.
- Utilized a proactive approach in addressing client needs, ensuring satisfaction and retention.
- Identify upsell, cross-sell, and renewal opportunities within overseas accounts.
- Monitored customer feedback to identify areas of improvement in product delivery and customer service.
- Analyzed customer data to develop comprehensive reports on account performance.
- Performed financial analysis of client accounts in order to accurately forecast revenue growth opportunities.
- Coordinated with other departments within the organization to provide superior service levels to customers.
- Managing team of associates to drive growth and development.
Business Development Executive & Account Manager
Eleganz IT Solutions
Ahmedabad
05.2019 - 03.2020
- Developed and implemented strategies to increase customer base and revenue growth.
- Built relationships with clients to facilitate successful partnerships.
- Created presentations on the company's services, pricing plans, and marketing campaigns.
- Coordinated with cross-functional teams to ensure effective execution of projects.
- Established strong relationships with key decision makers within client organizations.
- Researched customer feedback regarding services offered by the organization.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Business development executive
IT Path Solutions
Ahmedabad
05.2017 - 05.2019
Business development executive
Kinsh Technologies
Ahmedabad
03.2016 - 04.2017
Business development Trainee / Executive
Micropixel Digital media agency
Ahmedabad
07.2015 - 03.2016
Education
PGDM-BE - Business entrepreneurship
Entrepreneurship development institute of India (EDI)
01.2015
B.com - Cost Accountancy
Gujarat University
01.2011
Skills
- Relationship Management
- Account Management
- Customer Portfolio Management
- Client Base Retention
- CRM Software
- Upselling strategies
- Business Needs Assessment
- New Business Development
- Customer Service
Accomplishments
- Received the Excellent Salesperson Award at ITPath Solutions for consistently achieving targets multiple times.
- Honored with the Emerging Talent Award at E2M in 2021.
- Awarded Best Performer at E2M in 2022.
- Recognized as the Best Constant Performer at E2M in 2023.
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Senior Client Account Manager
E2M Solutions
03.2020 - Current
Business Development Executive & Account Manager
Eleganz IT Solutions
05.2019 - 03.2020
Business development executive
IT Path Solutions
05.2017 - 05.2019
Business development executive
Kinsh Technologies
03.2016 - 04.2017
Business development Trainee / Executive
Micropixel Digital media agency
07.2015 - 03.2016
PGDM-BE - Business entrepreneurship
Entrepreneurship development institute of India (EDI)
B.com - Cost Accountancy
Gujarat University
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