Trekking
Albert A
Senior Technical Support Engineer
No 3, NP Factory Road, 1st Main Millath Nagar, Kavalbyrasandra ,RT Nagar Post,Bengaluru,KA
Summary
[Senior Technical Support Engineer ]with over 2.5 years of successful experience in IT services and Service desk/Technical operations. Recognized consistently for performance excellence and contributions to success in industry. Strengths in Problem solving and excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in support operations. Motivated to learn, grow and excel in Industry.
Overview
4
4
Languages
16
16
years of post-secondary education
2
2
years of professional experience
Work History
Senior Assistant Helpdesk Technician
DXC TECHNOLOGY
Bangalore, Karnataka
02.2019 - Current
Technical support: Assisting US AT&T Employees with remote troubleshooting for Office products- various outlook issues , RDC , Active Directory ,Citrix app issues , VMware login , Software installations and troubleshooting, Admin rights , Win 10 upgrade and various other operating system issues , Docking station, Cisco VPN troubleshooting , RSA token issues , Network drive issues ,Java related troubleshooting , BIOS updates , adding PC to the domain , setup, EULR, Windows profile rebuild.
Handling priority escalation cases and engaging with the internal team and higher level to provide customer satisfaction and resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Engineering/ECE - Engineering
Alpha College of Engineering
Bangalore 06.2014 - 08.2018
PUC - Department of Pre-university Education
SSES INDP RESI PU COLLEGE
Bangalore 04.2012 - 03.2014
High School Diploma -
MC Nay Doon’s Public School
Bangalore 01.2002 - 01.2012
Skills
Helpdesk administration
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Photography
Travel
Sports
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Senior Assistant Helpdesk Technician
DXC TECHNOLOGY
02.2019 - Current
Bachelor of Engineering/ECE - Engineering
Alpha College of Engineering
06.2014 - 08.2018
PUC - Department of Pre-university Education
SSES INDP RESI PU COLLEGE
04.2012 - 03.2014
High School Diploma -
MC Nay Doon’s Public School
01.2002 - 01.2012
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