ALBIN SHAIJAN
IDUKKI
Summary
Highly customer-focused with relevant experience in guest services roles. Strong understanding of hospitality standards and best practices, ensuring all guests receive top-tier service. Demonstrated ability to resolve issues promptly and efficiently, enhancing overall guest satisfaction. Notable strengths include problem-solving skills, strong communication abilities, and a keen attention to creating welcoming environments that exceed guest expectations.
Overview
4
4
years of professional experience
Work History
Guest Service Assistant
Cloud Bay Hotel
Kattappana
04.2022 - 11.2025
- Assisted guests with check-in and check-out procedures, maintaining smooth operations.
- Managed guest inquiries, providing information about hotel services and local attractions.
- Coordinated room assignments and ensured accurate reservations for incoming guests.
- Handled guest complaints promptly, striving for resolution to enhance satisfaction.
- Collaborated with housekeeping to ensure rooms met quality standards before guest arrival.
- Supported event planning by preparing meeting spaces and assisting with setup needs.
- Maintained cleanliness and organization of the front desk area for efficient service delivery.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Resolved customer complaints promptly and professionally.
- Greeted and welcomed guests at the front desk, ensuring a positive first impression.
- Input customer data into reservation systems and updated to reflect room changes.
- Conducted regular inspections of public areas to ensure cleanliness standards were met.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Education
High School Diploma -
Deepa HSS, Kuzhitholu
Kuzhitholu05-2018
Higher Secondary -
National Institute of Open Schooling
Kattappana01-2022
Diploma in Graphics Designing -
Cyber Grafix
Kattappana 09-2019
Skills
- Guest relations
- Check-in management
- Reservation systems
- Documentation and reporting
- Social media networking
- Office support
- Event and party planning
- Financial transactions
- Hotel software expertise
- Language proficiency
- Inventory monitoring
- Loyalty promotion
- Emergency response
- Tourism industry insight
- Hospitality management
- Problem solving
Languages
English
Advanced (C1)
C1
Malayalam
Native
Native
Tamil
Proficient (C2)
C2
Timeline
Guest Service Assistant
Cloud Bay Hotel
04.2022 - 11.2025
High School Diploma -
Deepa HSS, Kuzhitholu
Higher Secondary -
National Institute of Open Schooling
Diploma in Graphics Designing -
Cyber Grafix