Mathan Kumar K
Chennai
Summary
Warm and friendly Guest Service Assistant with 08 years of diverse experience welcoming and helping guests with efficiency and kindness. People-oriented team player with servant's heart and constant resolve to humbly help others. Committed to loyally boosting employer's success through passionate service to guests and customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Service Assistant
Airindia Express connect, (Formerly known as Airasia (India) Pvt Ltd)
Chennai
09.2019 - Current
- Operated computer systems to process reservations, check-in procedures.
- Ensured that all safety regulations were followed during each flight.
- Handled emergency situations calmly while following company protocols.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Performed check-in procedures for both domestic and international flights.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
Customer Service Agent-III
Bhadra International India Pvt Ltd
Chennai
09.2015 - 09.2019
- Worked as an acting supervisor to Effectively lead the team of AirAsia Berhard with 30+ staff members.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Handled many IROPS activities and critical situations..
- Performed daily opening and closing procedures in accordance with company standards.
- Trained new staff members on proper customer service techniques and policies.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Effectively handled many IROPS situations within the available SRO's.
- Managed gate, ramp and cabin services for each flight.
- Managed daily operations of the ramp, including scheduling personnel and coordinating aircraft movement.
- Organized and coordinated resources to ensure efficient utilization of staff and equipment.
- Trained employees on safety procedures, customer service protocols, and other duties related to ramp operations.
Education
Bachelor of Engineering - Aeronautical Engineering
DSCET
Chennai08-2015
HIGH SCHOOL - Computer Science
ST.PAULS
KOVILPATTI05-2011
Skills
- Guest Relations
- Complaint Handling
- Hospitality Management
- Lost and Found Management
- Microsoft Office
- Reservation Management
- Report Preparation
- Customer Service
- Cash handling experience
- Services and Amenities Promotion
- Documentation And Reporting
- Guest Orientation
- Emergency Response
- Reservation Processing
- Flexible Schedule
- Product Sales
Certification
- Certified with LOAD OFFICER LICENSE for A320CEO & NEO Aircrafts
- Qualified with DGR (Dangerous Goods Regulations) CAT-09 & 10 Certifications
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Accomplishments
- Got Awarded for Safety Awareness Briefing taken regularly for ramp operators.
- Got Awarded for maintaining constant Grooming standards in the shift.
- Got Awarded for raising safety reports and ensuring safety through out the operations.
Affiliations
- Hardworking and self motivated to develop skills
- Training the new staff with all the protocols, products and SOP's
- Handling flexibly with both International and Domestic shift timings round the clock
Timeline
Guest Service Assistant
Airindia Express connect, (Formerly known as Airasia (India) Pvt Ltd)
09.2019 - Current
Customer Service Agent-III
Bhadra International India Pvt Ltd
09.2015 - 09.2019
Bachelor of Engineering - Aeronautical Engineering
DSCET
HIGH SCHOOL - Computer Science
ST.PAULS
- Certified with LOAD OFFICER LICENSE for A320CEO & NEO Aircrafts
- Qualified with DGR (Dangerous Goods Regulations) CAT-09 & 10 Certifications
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