Aleena Boban
Senior Software Support Engineer
Kochi
Summary
Detail-oriented and proactive Software Support Engineer with over 8 years of experience in managing enterprise-grade systems, supporting IBM WebSphere environments, and handling cloud-native infrastructures. Skilled in incident management, automation, and troubleshooting complex integration issues across cloud, middleware, and microservices-based platforms. Proven track record in leading teams, improving operational efficiency, and delivering reliable production support in high-stakes environments.
Overview
8
8
years of professional experience
Work History
Senior Software Support Engineer
TCS
07.2022 - Current
- Provide end-to-end support for IBM Cloud-hosted pods, ensuring high availability and performance of critical applications.
- Work extensively with OpenShift and Kubernetes platforms to manage deployments, troubleshoot issues, and maintain pod health.
- Lead certificate management processes, including renewals and secure implementations to meet compliance requirements.
- Troubleshoot and modify Bash scripts to automate recurring tasks and enhance operational efficiency.
- Analyze and resolve complex production issues, ensuring minimal downtime and adherence to SLAs.
- Troubleshoot interfaces involving multiple systems including middleware, using tools like Apigee, MQ Explorer, and RFHUtil to debug and resolve messaging and integration issues.
- Act as team lead, mentoring junior engineers, overseeing daily operations, and serving as the escalation point for high-severity incidents.
Software Support Engineer
UST Global
01.2017 - 07.2022
- Supported and maintained IBM WebSphere Application Servers (WAS) and web servers in a preproduction environment.
- Performed regular WAS deployments, ensuring reliable application releases and minimal service interruption.
- Managed incidents and service requests, consistently meeting or exceeding SLA targets.
- Created and maintained custom health check applications, which significantly reduced manual monitoring efforts and improved system visibility.
- Led the successful Abacus Project migration, coordinating cross-team activities and minimizing risk during cutover.
- Worked as an SAG Developer for 6 months, contributing to application integration and middleware solutions.
Education
Bachelor of Technology - Electronics And Communication
Government Engineering College
Idukki, Kerala, India 04.2001 -
Skills
Operating Systems & Platforms: Linux, Unix, Windows, RedHat OpenShift, Kubernetes
Application & Server Technologies: IBM WebSphere Application Server, Rundeck
Monitoring & Visualization Tools: Kibana, Grafana
Integration & Middleware: MQ Explorer, RFHUtil, Apigee, Gigya, Algolia, SAG (Software AG)
Scripting & Automation: Bash scripting, Java
Timeline
Senior Software Support Engineer
TCS
07.2022 - Current
Software Support Engineer
UST Global
01.2017 - 07.2022
Bachelor of Technology - Electronics And Communication
Government Engineering College
04.2001 -
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