Alekh Kumar Saini
Program Manager
New Delhi
Summary
Technical program management professional with track record in leading cross-functional teams and driving successful project outcomes. Skilled in agile methodologies, project planning, risk management, and process optimization. Strong focus on collaboration, adaptability, and delivering measurable results. Known for reliability and effectively navigating changing project requirements.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Program Manager
Nielseniq
Pune, India (Remote)
05.2022 - Current
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Delivered multiple strategic projects with numerous workstreams resulting in more then $10M saving and revenue.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Participated in pilot tests and revised programs based on feedback and results.
Senior Engineer
Harman Connected Services
Gurgaon, India
01.2019 - 04.2022
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Serving as team lead focused on product enhancements and platform stability
- Identified technical risks within managed projects.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Introduced agile methodologies and development best practices to division to enhance product development.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Defined engineering problems, collected data, established facts and drew conclusions to solve project issues
Senior Operations Analyst
Harman Connected Services
Gurgaon, India
06.2017 - 01.2019
- Increased customer satisfaction levels with detailed performance monitoring and targeted improvements.
- Responsible for Platform stability for web and mobile applications of data collection
- Supporting live users in 89 countries and ensuring stable system for clients
- Created dashboard on ServiceNow for efficient tracking and maintaining delivery SLA for issues, resulting in achieving zero downtime in field throughout year.
- Assisted team in handling user priority and managing client escalations
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Collaborated with management and employees to assess business practices and determine areas for analysis
Operations Analyst
Harman Connected Services
Gurgaon, India
08.2015 - 06.2017
- Handled team of 15 junior analysts with responsibility of their work allocation, escalation handling and performance management.
- Worked on coding and supporting mobile survey versions for field teams around world.
- Worked in time constraint environment and maintaining quality for all-around delivery.
- Handling Client interaction around world and coordinating with different teams for issue resolution.
- Taking care of new change requests and incident management also.
HTML Programmer
Suntec Web Services
New Delhi, India
12.2013 - 08.2015
- Worked on client-specific project about conversion of documents into HTML web pages and uploading them to client website.
- Handling responsibilities of programming web pages and taking care of final quality analysis.
- Also handling additional responsibility of error correction.
- Conducted functional testing over course of web development lifecycle.
- Drafted customized layout and wireframes based on predetermined parameters and expectations
Education
Masters of Technology - Information Technology
C-DAC
Noida, India 08.2010 - 08.2012
Bachelors of Technology - Information Technology
Kurukshetra University
Kurukshetra, India 08.2005 - 06.2009
Skills
Project management
Risk analysis and managemen
Team leadership
Program leadership
Agile best practices
Cross-functional coordination
Stakeholder management
Timeline
Program Manager
Nielseniq
05.2022 - Current
Senior Engineer
Harman Connected Services
01.2019 - 04.2022
Senior Operations Analyst
Harman Connected Services
06.2017 - 01.2019
Operations Analyst
Harman Connected Services
08.2015 - 06.2017
HTML Programmer
Suntec Web Services
12.2013 - 08.2015
Masters of Technology - Information Technology
C-DAC
08.2010 - 08.2012
Bachelors of Technology - Information Technology
Kurukshetra University
08.2005 - 06.2009