ALEKHYA CHITTURI
Vishakhapatnam
Summary
Quality Analyst skilled in investigating complex quality problems and driving resolution using structured research. Demonstrated capability in planning, prioritization, and maintaining independent, self-directed execution.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Quality Analyst
Virtusa
Hyderabad
03.2022 - Current
- Conducted root cause analysis and performance evaluations to uphold compliance and quality benchmarks.Utilized data-driven insights to support effective agent training initiatives.
- Conducted root cause analysis and performance evaluations to uphold compliance and quality benchmarks.
Utilized data-driven insights to support effective agent training initiatives. - Generated comprehensive reports for all agents, offering timely insights through management dashboards.
Senior Officer, Trade Finance
ICICI Bank
Hyderabad
05.2019 - 07.2021
- Working in the global Trade Services Unit Department as In-charge of Swift Investigation.
- Monitored incoming SWIFT messages from foreign and domestic banks, ensuring timely processing of payments.
- Ensured transactions complied with RBI guidelines and AML policies.
- Tracking errors in SWIFT messages and Finacle entries and managed reconciliations
- Developed daily operational plans to streamline workflow, managing turnaround time targets effectively.
- Delivered key outcomes by maintaining high levels of customer satisfaction and meeting turnaround time objectives for each transaction.
- Checking Documents to eradicate fraud prevention
- Preparing daily activity reports and MIS
Associate
Accenture
Hyderabad
04.2018 - 05.2019
- Conducted thorough assessments of ads for accuracy and alignment with regulations.
- Reviewed political advertisement content for compliance with established policies, ensuring adherence to regulatory standards.
- Monitored guidelines during the ad evaluation process to maintain content integrity.
- Worked closely with team to improve project outcomes. to enhance quality of content review.
Education
B.Tech. - ECE
Sai Spurthi Inst. Of Technology, JNTU HYD
01-2017
Inter - MPC
Sri Chaitanya College
Rajahmundry01-2013
SSC -
Gowtham Model School
Manuguru01-2011
Skills
- Root cause analysis
- Quality monitoring
- Quality audits
- Regulatory compliance
- Data reporting
- Data visualization
- Process improvement
- Banking software expertise
- Banking systems knowledge
- Team collaboration
Personal Information
- Date of Birth: 1995-05-25
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
English
Proficient (C2)
C2
Telugu
Native
Native
Hindi
Proficient (C2)
C2
Timeline
Quality Analyst
Virtusa
03.2022 - Current
Senior Officer, Trade Finance
ICICI Bank
05.2019 - 07.2021
Associate
Accenture
04.2018 - 05.2019
B.Tech. - ECE
Sai Spurthi Inst. Of Technology, JNTU HYD
Inter - MPC
Sri Chaitanya College
SSC -
Gowtham Model School