Sabir Maksood Khan
Vikhroli East
Summary
I would like to hold a position that will benefit an organization from my initiative, capacity and contribution. By capitalizing on my thirst for knowledge, to become the best in my chosen career.
Overview
5
5
years of professional experience
Work History
Quality Analyst
Technotask Business Solution
MUMBAI
04.2025 - 09.2025
- Listen to the call to identify the customer's need and the solution provided by the agent.
- Analyze the mistakes made by the agent as per company policy.
- Make necessary corrections if needed before passing that case.
- Provide feedback to the agent.
- Maintain the Rag Report.
- Analyze the root cause of the problem.
- Take a QA session for improvement.
- To complete day-to-day duties accurately and efficiently.
Quality Analyst
Teleperformance Pvt Ltd
MUMBAI
07.2023 - 03.2025
- Collaborate with team members to develop effective quality improvement plans.
- Implement best practices for quality assurance processes in customer service operations.
- Facilitate regular quality review sessions to enhance team performance.
- Conduct a root cause analysis to investigate the source of problems in the process.
- Maintain records of audit, results, test data, and other relevant information.
- Review and analyze customer feedback to identify areas for improvement in product quality.
Senior AR Associate
Teleperformance Pvt Ltd
MUMBAI
08.2021 - 06.2023
- Check the claim status on the portal.
- Connect to the insurance company regarding the payment status.
- Update regarding payment status to the client
- Ensure timely payment of the claim.
- Resolve the issue between the doctor and the insurance company.
AR Associate
Gebbs Healthcare Solution
MUMBAI
05.2020 - 06.2021
- Check the claim status on the portal.
- Connect to the insurance company regarding the payment status.
- Update regarding payment status to the client
- Ensure timely payment of the claim.
- Resolve the issue between the doctor and the insurance company.
Education
B.B.I. -
Mumbai University
R.J College05-2018
Diploma in Soft Skill -
Tata Institute
R.J College03-2018
Higher secondary - 12th commerce
Maharashtra Board
Sandesh College05-2015
Secondary - 10TH
U.P. Board
VPSM School04-2013
Skills
- Quality assurance
- Root cause analysis
- Data analysis
- Process improvement
- Customer feedback analysis
- Quality management
- Performance evaluation
- Correction action planning
- Training implementation
- Data validation
Place
Mumbai, Maharashtra
Languages
- English
- Hindi
Technical Qualifications
- MS OFFICE
- MSCIT
- TALLY ERP 9
- ADVANCE EXCEL
Personal Information
- Hobbies: Listening to songs, Socializing with friends & family
- Date of Birth: 06/18/97
- Marital Status: Unmarried
Timeline
Quality Analyst
Technotask Business Solution
04.2025 - 09.2025
Quality Analyst
Teleperformance Pvt Ltd
07.2023 - 03.2025
Senior AR Associate
Teleperformance Pvt Ltd
08.2021 - 06.2023
AR Associate
Gebbs Healthcare Solution
05.2020 - 06.2021
B.B.I. -
Mumbai University
Diploma in Soft Skill -
Tata Institute
Higher secondary - 12th commerce
Maharashtra Board
Secondary - 10TH
U.P. Board