TRISHNA SAHU
Mumbai
Summary
Results-driven Quality Analyst specializing in performance assessments and documentation management. Experienced in identifying areas for improvement and implementing corrective actions to ensure compliance with company standards and enhance customer satisfaction. Detail-oriented Quality Analyst with strong skills in compliance monitoring, root cause analysis, and process improvement. Committed to enhancing customer experiences through effective collaboration and documentation.
Overview
3
3
years of professional experience
Work History
Quality Analyst
Foundever India Pvt limited
Mumbai
11.2023 - Current
- Conducted quality assessments on customer interactions and service delivery.
- Collaborated with teams to develop and implement quality standards.
- Documented findings and provided feedback to enhance performance.
- Monitored compliance with company policies and procedures.
- Conducted root cause analysis to investigate the source of problems in production process.
- Review and analyze customer feedback to identify areas for improvement in the process and customer service.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Maintained quality assurance procedure documentation.
- Implemented corrective actions when necessary to improve overall customer service quality.
SME
Foundever India Pvt limited
Mumbai
11.2023 - Current
- Enhanced product knowledge and support through collaboration with cross-functional teams.
- Reviewed and updated training content for clarity and relevance.
- Provided one-on-one support to team members and managers, driving continuous improvement.
- Maintained positive relationships with staff and management to foster teamwork.
- Identified customer needs promptly and efficiently to ensure satisfaction.
Customer Service Representative
Concentrix India Pvt Limited
Mumbai
11.2022 - 11.2025
- Assisted customers with inquiries and resolved issues through effective communication.
- Managed customer accounts and updated information in the database system.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Master of Commerce - Commerce
Durg University 73%
Raipur Chhattisgarh06-2022
Bachelors - Commerce
Durg University 60%
Raipur Chattisgarh06-2020
CBSE -
SSV (CBSE) 65%
Raipur Chattisgarh06-2017
N.H Goel World School (CBSE) Score 8.0 CGPA
Raipur Chattisgarh06-2015
Skills
- Quality assurance
- Root cause analysis
- Compliance monitoring
- Performance assessment
- Documentation management
- Customer relationship management
- Process improvement
- Cross-functional collaboration
- Effective communication
- Correction action planning
- SOP development
- Quality processes
- Audit processes
- Customer focus
- Quality improvement
About me
Strategic thinker and lifelong learner, I thrive on complexity and continuous growth, staying ahead of trends and technologies through active learning and thoughtful exploration
Collaborative leader and team player known for my ability to build trust, communicate with clarity, and lead with empathy, I create inclusive environments that empower others and drive collective success
Resilient and wellness-oriented, I prioritize mental and physical well-being, recognizing that sustainable performance stems from balance and self-awareness
Timeline
Quality Analyst
Foundever India Pvt limited
11.2023 - Current
SME
Foundever India Pvt limited
11.2023 - Current
Customer Service Representative
Concentrix India Pvt Limited
11.2022 - 11.2025
Master of Commerce - Commerce
Durg University 73%
Bachelors - Commerce
Durg University 60%
CBSE -
SSV (CBSE) 65%
N.H Goel World School (CBSE) Score 8.0 CGPA
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