ALEKHYA DIMPLE PONGUBALA

• Provide second-level support for Windows Server-related incidents and change requests, ensuring timely resolution and minimal service interruptions.
• Monitor and troubleshoot server performance and configuration issues related to CPU, memory, disk, and low space, ensuring optimal performance.
• Apply OS patches using Starfleet and the software center to mitigate vulnerabilities, and ensure server security.
• Perform routine server health checks, and handle escalation when needed.
• Monitor and optimize server performance to ensure efficient operation, and troubleshoot issues such as server overload, resource constraints, and slow performance.
• Perform regular server health checks, identify and resolve recurring server performance issues, and manage incidents related to system uptime and stability.
• Work closely with applications teams for the change of Business (COB) activities, ensuring proper coordination and sign-offs.
• Manage and troubleshoot cluster issues, and perform failovers.
• Collaborate with vendors to address hardware issues, provide system logs for analysis, and perform firmware upgrades on physical servers.
• Knowledge of Active Directory, Understanding of DNS, DHCP, and Group Policy
• Collaborate with cross-functional teams (networking, application teams) for system upgrades, migrations, and problem resolution.

VMware Activities

• Perform day-to-day VMware ESXi administrative tasks, including resource addition (CPU, memory, disk), health checks, and ensuring optimal performance of virtual machines (VMs).
• Install and upgrade VMware Tools on VM servers, and support P2V (Physical to Virtual) and V2V (Virtual to Virtual) migration.
• Familiar with vMotion, High Availability, DSR, Snapshots and datastore clusters to ensure seamless virtual machine operations.