Alex Jacob Mani

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Motivated Product executive with 2 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.

Experienced with building and maintaining customer relationships. Utilizes problem-solving skills and effective communication to enhance customer satisfaction. Track record of contributing to team success and adapting to changing needs.

I have gained approximately 2.5 years of hands-on experience in utilizing Freshdesk CRM software as part of my professional responsibilities. During this time, I have become well-versed in leveraging its features for efficient customer support, ticket management, automation of workflows, and generating performance reports