Alex Mangboi
Mohali
Summary
Results-driven Quality Analyst at Teleperformance with expertise in data analysis and process improvement. Successfully enhanced customer satisfaction by implementing corrective actions based on quality metrics. Proficient in audit documentation and Excel, while effectively sharing feedback to optimize team performance and operational decision-making.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Analysts
Teleperformance
07.2021 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or process deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Analyzed quality and performance data to support operational decision-making.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided feedback to optimize customer satisfaction.
Education
Bachelor In Medical Laboratory Science - Medical Laboratory Science
Vidya Jyoti Eduversity
Mohali06.2019
Skills
Data Analysis
Process Improvement
Audit Documentation
Excel
Sharing Feedback
Quality Assurance
Certification
• Six Sigma White Belt
Timeline
Quality Analysts
Teleperformance
07.2021 - Current
Bachelor In Medical Laboratory Science - Medical Laboratory Science
Vidya Jyoti Eduversity
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