Kunal Kumar
New Delhi
Summary
Results-driven Quality Analyst with Ienergizer, skilled in data analysis and project management. Expertly identified compliance gaps and enhanced quality assurance processes through effective communication and team collaboration. Proven track record of uncovering trends to drive improvements, ensuring adherence to quality standards while fostering a culture of excellence.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Quality Analysts
Ienergizer
Noida
07.2023 - Current
- Analyzed quality data to uncover trends and pinpoint improvement opportunities.
- Conducted regular audits, ensuring adherence to quality standards and identifying compliance gaps.
- Collaborated with teams to design and implement testing methodologies, enhancing overall quality assurance processes.
- Handled retention strategies for Spanish-speaking customers, enhancing client loyalty and satisfaction.
Education
Bachelor of Arts - History
Ignou
New Delhi, India 07.2020 - 05.2026
Skills
- Data analysis
- Quality assurance
- Project management
- Customer service
- Team collaboration
- Audit compliance
- Effective communication
- Team management
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Spanish
Upper Intermediate (B2)
B2
Timeline
Quality Analysts
Ienergizer
07.2023 - Current
Bachelor of Arts - History
Ignou
07.2020 - 05.2026