Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Immigration Status
Languages
Websites
Timeline
Generic
ALEX MONTEIRO

ALEX MONTEIRO

Cambridge

Summary

Results-driven SharePoint and M365 specialist with over 14 years of experience in both on-premise and online environments. Demonstrated ability to exceed expectations through strong work ethic and adaptability. Exceptional interpersonal skills facilitate effective collaboration and communication. Committed to continuous improvement and embracing new challenges.

Overview

20
20
years of professional experience
1
1
Certification

Work History

M365/Sharepoint Product Specialist

Jones Lang Lasalle
Bangalore
01.2019 - 12.2024
  • Support global Level 2 and Level 3 user tickets for the Enterprise Collaboration platform. Primary tools are SharePoint On-Premise, SharePoint Online, OneDrive, Yammer, Sway, and MS Teams.
  • Manage site permissions, and troubleshoot issues related to site access.
  • Collaborate with the Developer and Admin teams to resolve user issues and fulfill their requirements.
  • Assist users in migrating content from network shares to SharePoint Online using the SharePoint Migration Tool (SPMT).
  • Served as a point of escalation for product support and critical priority issues.
  • Supervised the Product Specialist Team within the Enterprise Collaboration Services department, overseeing daily activities, including attendance and performance reviews.
  • Streamlined the onboarding process for experienced new team members, facilitating knowledge transfer to ensure swift acclimatization to work responsibilities and the environment.
  • Developed comprehensive training materials and conducted product training for interns, providing mentorship until their transition to full-time employees.
  • Conducted weekly status meetings with the team to address ongoing issues, analyze trends, and discuss upcoming product updates and their potential impacts.
  • Monitoring ServiceNow ticket queue at specific intervals, and assigning tickets to team members to avoid response SLA breaches.
  • Handling tickets based on priority, following all compliance rules, connecting with users if required, and closing tickets based on user confirmation without missing any resolution SLA.

Sharepoint Consultant ( Administrator)

Capgemini
11.2014 - 01.2019
  • Worked on maintaining a SharePoint environment consisting of multiple farms of different versions of SharePoint 2007, 2010, and 2013 for an EU-based client.
  • Day-to-day routine monitoring of server disk space, CPU, and memory utilization, and taking corrective actions if any alerts are generated by our monitoring tool.
  • Taking timely SharePoint backups, and restoring whenever required.
  • Deploying and updating SharePoint solutions following the ITIL change process.
  • Web application and site collection creation
  • SharePoint application server patching with cumulative updates and service packs, configure/update SharePoint service applications like Search and MMS, and troubleshooting any SharePoint incidents that may cause service issues.
  • Identify problems in collaboration with the problem management team, and work on solutions to reduce the number of incidents.

Technical Consultant

Wipro BPO
Mumbai
01.2011 - 11.2014
  • Worked on behalf of Microsoft as a SharePoint consultant providing Professional tier support.
  • Worked on SharePoint 2007/2010/2013, and FAST search server.
  • Site Development with List and Libraries Document Management.
  • Engaged in Security Configuration & Server Hardening for SharePoint.
  • Review logs files from IIS, ULS Logs, Network Trace, Wireshark to troubleshoot issues.
  • Handling and Support issues related to configuration, administration and maintenance of SharePoint farms.
  • Work on Backup/restore and import/export of SharePoint sites, Migration of SharePoint sites.
  • Provide Customers with advisories on questions related 'How-To' issues.
  • Filing bugs with Microsoft after reproducing the related issue on OOB machines and providing step by step instruction to Microsoft.

Senior Associate

Stream Global Services
Mumbai
09.2006 - 01.2011
  • Provided technical support for Dell Desktop computers, and later HP Notebooks.
  • Troubleshooting hardware and software related issues with desktops and notebook computers.
  • Work with users in setting up their devices.
  • Windows OS setup.

Associate

Wipro BPO
07.2004 - 04.2006
  • Handling inbound calls from US based customer with issues regarding Microsoft Excel.
  • Issues covered were 'How to' Queries, Installation and Troubleshooting issues with the MS Excel Application.

Education

B.Sc - Maths

Goa University
India
01.2002

Skills

  • SharePoint administration
  • SharePoint Online
  • OneDrive
  • MS Teams
  • Microsoft 365
  • ITIL v4 Foundation (certified)
  • Training development
  • Technical troubleshooting

Certification

ITIL Foundation v4

Microsoft 365 Certified: Teams Administrator Associate

Hobbies and Interests

  • Reading
  • Travelling
  • Football

Languages

  • English, Fluent
  • Hindi, Fluent

Immigration Status

Dependent visa, My wife is employed at University of Cambridge and is on a skilled worker visa.

Languages

English
First Language
Hindi
Intermediate (B1)
B1

Websites

Timeline

M365/Sharepoint Product Specialist

Jones Lang Lasalle
01.2019 - 12.2024

Sharepoint Consultant ( Administrator)

Capgemini
11.2014 - 01.2019

Technical Consultant

Wipro BPO
01.2011 - 11.2014

Senior Associate

Stream Global Services
09.2006 - 01.2011

Associate

Wipro BPO
07.2004 - 04.2006

B.Sc - Maths

Goa University

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ALEX MONTEIRO