Professional manager with expertise in swing shift operations. Demonstrated ability to lead teams effectively and ensure smooth transitions between shifts. Known for strong focus on collaboration, flexibility in dynamic environments, and driving results through clear communication and organizational skills.
Work History
Certified Swing Shift Manager
7 Years 7 Months
McDonald's | 03.2019 - Current
Supervised swing-shift crew, maintaining service standards and smooth restaurant operations
Coordinated opening and closing procedures, including cash handling and secure till reconciliation
Monitored food quality, freshness, and production flow to support consistent order accuracy
Enforced sanitation, safety, and compliance practices across kitchen and front counter areas
Improved employee productivity by implementing efficient scheduling and task allocation strategies.
Collections Specialist
4 Months
Navy Federal Credit Union | 10.2025 - 02.2026
Improved customer payment compliance through negotiating mutually agreeable repayment plans.
Managed delinquent accounts, negotiating repayment arrangements within credit union guidelines.
Reviewed account histories to identify payment trends and determine collection strategies.
Communicated with members professionally to resolve past-due balances and maintain relationships.
Applied federal regulations and internal policies to ensure compliant collection practices.
Daycare Teacher
9 Months
Happy Haven Childcare | 01.2025 - 10.2025
Designed age-appropriate lesson plans supporting cognitive, social, and motor development
Supervised classroom activities, maintaining a safe, engaging environment for children
Observed developmental progress and documented behavior, milestones, and care needs
Communicated daily updates with parents regarding activities, concerns, and child progress
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Cashier/Customer Service
1 Year 10 Months
Shell Gas station | 06.2017 - 04.2019
Processed fuel, merchandise, and lottery transactions accurately using POS systems.
Reconciled cash drawers and balanced register receipts with minimal discrepancies.
Verified age-restricted purchases for tobacco and alcohol compliance.
Monitored fuel pump activity and reported equipment or safety concerns promptly.
Greeted customers entering store and responded promptly to customer needs.