Tiffany Moore
Grandview
Summary
Dynamic and results-driven Certified Swing Shift Manager at McDonald’s, skilled in operational efficiency and customer service excellence. Enhanced team performance through effective training and conflict resolution, achieving a significant reduction in waste. Proven ability to foster a positive work culture while maintaining high standards of food safety and quality control.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Swing Shift Manager
McDonald’s
Tell City, IN
07.2021 - 01.2026
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored team members on food safety protocols and operational procedures.
- Enhanced team performance by implementing effective scheduling strategies for peak hours.
- Monitored inventory levels, reducing waste through improved stock management practices.
- Collaborated with management to develop promotional strategies that increased sales during swing shifts.
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
- Resolved conflicts among team members diplomatically, fostering a harmonious working environment.
- Collaborated with other managers to develop long-term strategies for continuous business growth.
- Provided ongoing support to staff members during challenging situations, promoting resiliency within the team.
- Oversaw equipment maintenance schedules to minimize downtime and maintain production efficiency levels consistently high.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
- Ensured smooth shift transitions by maintaining thorough communication between teams and management.
- Enhanced team performance by providing regular coaching, training, and feedback sessions.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Restaurant Shift Manager
Wendys Restaurant
Rockport, IN
01.2020 - 06.2021
- Supervised daily operations, ensuring efficient service and compliance with health regulations.
- Trained and mentored staff on customer service standards and operational procedures.
- Managed inventory levels, reducing waste through effective stock control strategies.
- Implemented training programs to enhance team performance and reduce turnover rates.
- Resolved customer complaints swiftly, improving satisfaction ratings and repeat business.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting.
- Coordinated with kitchen staff to streamline food preparation processes for peak hours.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Cross-trained crew members on different duties to increase coverage.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
- Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
- Increased customer satisfaction scores by training staff in conflict resolution and customer service excellence.
- Developed waste reduction program that significantly minimized food costs.
- Monitored daily cash flow, ensuring accuracy in transactions and deposits.
- Oversaw maintenance and repairs, keeping restaurant in top operational condition.
- Initiated customer loyalty program, rewarding repeat customers and boosting sales.
Education
High School Diploma - Advanced
Heritage Hills High School
Lincoln City Indiana05.1999
Skills
Health and safety
Operational efficiency
Software utilization
Inventory coordination
Delegation
Employee engagement
Customer service monitoring
Safety control
Cost reduction strategies
Checklist management
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Reliable and responsible
Attention to detail
Problem-solving abilities
Multitasking
Collaboration and teamwork
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Customer satisfaction
Organizational skills
Team collaboration
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Money handling
Decision-making
Food preparation
Cash handling
Safe food handling
Relationship building
Calm and pleasant demeanor
Employee supervision
Delegating assignments and tasks
Team building
Task prioritization
Work Planning and Prioritization
Sanitation standards
Self motivation
Health and safety regulations
Monitoring food preparation
Coaching and mentoring
Analytical thinking
Food presentation
Conflict resolution
Operations management
Food safety compliance
Kitchen equipment operation and maintenance
Goal setting
Hospitality management
Professionalism
Interpersonal communication
Quality control
Training and onboarding
Staff training
Staff supervision
Time management abilities
Continuous improvement
Adaptability
Certification
Food safety
Timeline
Certified Swing Shift Manager
McDonald’s
07.2021 - 01.2026
Restaurant Shift Manager
Wendys Restaurant
01.2020 - 06.2021
High School Diploma - Advanced
Heritage Hills High School