Al Fazal Marakkat
Dehradun
Summary
Adaptable Manager offers 3 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
8
8
years of professional experience
Work History
Customer Service Team Leader
Paddy Power
London
02.2023 - 12.2023
- Led a top-performing customer service team at Paddy Power, ensuring exceptional support and issue resolution
- Streamlined processes for efficiency, utilized data analysis to drive insights, and fostered a customer-centric approach
- Advised management on potential improvements to enhance overall quality of customer services.
- Applied best practices for problem resolution to improve turnaround time for each request.
- Transferable skills include leadership, data analysis, and problem-solving.
Marketing Executive and Coordinator
Exploreworld.com
Thiruvananthapuram
01.2019 - 03.2020
- Produced weekly reports on key performance indicators related to marketing initiatives.
- Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
- Coordinated travel arrangements such as flights, car rentals, transfers and visas.
Training in Infosys as System Engineer
Infosys
05.2018 - 12.2018
- Engaged in foundational understanding of system architecture, troubleshooting, and data management as a Trainee System Engineer at Infosys
- Contributed collaboratively to the maintenance of resilient IT systems.
Internship in IISER TVM as Researcher
IISER TVM
04.2016 - 05.2017
- Modelling, simulation and development of reconstruction algorithm using MATLAB for a Photo-acoustic Tomography System with 512 transducers to image neurons. - Simulated the propagation of ultrasound waves. - Image processing using MATLAB and Amira.
Education
Masters in Business Administration - Leadership
University of The West of Scotland
London02-2023
Integrated BS-MS - Physics and Mathematics
Indian Institute of Science Education And Research
Thiruvananthapuram01.2017
Skills
- Strategic thinking
- Leadership
- Marketing and sales
- Customer service
- Communication
- Analytical thinking
- Time management
- Adaptability
Scholarships And Achievements
- 2012-2017 DST-INSPIRE Scholarship by the Ministry of Science and Technology, India.
- 2012 IIT-JEE Rank Holder.
- 2012 Secured 202 Rank in Kerala Engineering Entrance Examination.
- 2017 Got 86 Percentile in CAT-MBA Examination.
Online Certification Course
Data Science Course from Edwisor, Online certification course including live sessions and assignments.
Positions Of Responsibility
- College Football team player of IISER Thiruvananthapuram and represented IISER TVM in Inter IISER Sports Meet(IISM).
- Worked as store and purchase head for 600 member college students' mess.
- Handled various positions of responsibility in organizing the college cultural fest Ishya-2014 and Science fest Anvesha-2014.
Hobbies and Interests
- Football
- Traveling
Training
- 2014 Lecture Series on Classical Mechanics, IIT-Madras.
- 2016 Conference on Clusters and Cluster Assemblies. Organization: IISER Thiruvananthapuram and Virginia Commonwealth University, USA.
Timeline
Customer Service Team Leader
Paddy Power
02.2023 - 12.2023
Marketing Executive and Coordinator
Exploreworld.com
01.2019 - 03.2020
Training in Infosys as System Engineer
Infosys
05.2018 - 12.2018
Internship in IISER TVM as Researcher
IISER TVM
04.2016 - 05.2017
Masters in Business Administration - Leadership
University of The West of Scotland
Integrated BS-MS - Physics and Mathematics
Indian Institute of Science Education And Research
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