Alfiya MD. Zaki
Solapur
Summary
Seasoned Front Office Executive with background in hospitality and corporate settings. Experience includes managing front desk operations, coordinating staff schedules, handling customer inquiries, and maintaining office supplies inventory. Strengths include exceptional organizational skills, proficiency in office software tools, and ability to provide high-quality customer service. Previous roles have demonstrated significant impact in enhancing operational efficiency through streamlining front office processes.
Overview
3
3
years of professional experience
Work History
Front Office Executive
Compass Group Pune
01.2023 - 07.2024
- Company Overview: Bosch Global Software Technologies Pune
- Welcoming clients.
- Posses Good knowledge of Mailroom tool.
- Ensuring proper upkeep of all the office area.
- Booking of meeting and conference rooms as per the request.
- Monitoring suppliers and ordering replacement.
- Scheduling and performing meeting and events.
- Handling inquiries and sorting mails
- Scanning and documents
- Maintaining and ordering stationery.
- Handling internal/external couriers.
- Performing all admin activities.
- Handling ID related work.
- Handling all the facility activities.
- Bosch Global Software Technologies Pune
Reservations associate
Kyriad Solapur
09.2021 - 09.2022
- Performing all check -in and Check -out task.
- Auditing
- Checking inventory
- Tracking Supplies
- Maintaining bookings and payments.
- Managing online and phone reservations.
- Good knowledge of PMS
- Registering guest collecting necessary documents.
- Responding to customer's complaints.
- Possess a working knowledge of reservations.
Front Office Intern
Hyatt Pune
07.2021 - 08.2021
- Handling calls & Emails.
- Welcoming guests
- Handling online bookings & Upselling
- Managing Inventory
Education
Diploma in Hospitality -
Regal College of Hotel Management
Solapur12th -
Shivaji College of arts and science
Solapur110th -
B.Q.K girls High school
SolapurSkills
- Good listener
- Passionate about the work
- Positive attitude
- Punctuality
- Sincerity
- Commitment to hard work
- Comfortable in working under pressure to meet Project deadlines
- Organizing events
- Mailroom management
- Meeting coordination
- Administrative support
- Inventory management
- Customer relationship management
- Reservations management
- Documentation and control
- Reception duties
- Mail handling
Accomplishments
Topper in Hospitality management in Maharashtra.
Personal Information
- Date of Birth: 03/09/00
- Marital Status: Single
Languages
- English
- Marathi
- Urdu
- Hindi
Hobbies and Interests
- Traveling
- Adventures sports
Father's Name
Md.Zaki Shaikh
Professional Academic Qualification
- Diploma in Hospitality studies, 12/01/20, Regal College of Hotel Management, 85.11%
- 12th, 03/01/18, Shivaji College of arts and science, 47.80%
- 10th, 03/01/16, B.Q.K girls High school, 81.80%
Languages
Hindi
First Language
English
Upper Intermediate
B2
Urdu
Intermediate
B1
Marathi
Upper Intermediate
B2
Timeline
Front Office Executive
Compass Group Pune
01.2023 - 07.2024
Reservations associate
Kyriad Solapur
09.2021 - 09.2022
Front Office Intern
Hyatt Pune
07.2021 - 08.2021
Diploma in Hospitality -
Regal College of Hotel Management
12th -
Shivaji College of arts and science
110th -
B.Q.K girls High school