I am a seasoned professional with over 10 years of experience in the insurance and automobile sectors, currently serving as an Assistant Manager. With a strong foundation in sales and operations.With 10+ years of experience in the insurtech and automobile industry ,worked with various startups i.e.-policy bazaar, coverfox.com paytm insurance ,spinny,gromo .
Hi, I’m
Ali Ahmad
Assistant Manager
Gurgaon
Summary
Overview
10
years of professional experience
4
years of post-secondary education
Work History
Gromo
Assistant Manager
06.2023 - 07.2024
Job overview
- Handling the entire online insurance business with the team size of 45 members
- Supervise and guide the team to ensure efficient workflow and adherence to company policies
- Set performance targets and provide regular feedback to team members
- Conduct performance appraisals and identify training needs for professional development
- Collaborate with the sales team to achieve targets for new business acquisition and revenue generation
- Analyse market trends, customer preferences, and competition to develop strategies for business growth
- Implement initiatives to enhance cross-selling and upselling of insurance products
- Monitor customer satisfaction levels and address customer complaints or concerns promptly
- Ensure the team delivers high-quality service and maintains a positive customer experience
- Implement strategies to improve customer retention and loyalty
- Oversee the claims processing and settlement process to ensure timely and accurate resolution
- Review complex or escalated claims to ensure fair and proper handling
- Collaborate with the claims department to identify trends and recommend process improvements
- Streamline operational processes to enhance efficiency and reduce processing time
- Monitor key performance indicators (KPIs) related to operational performance and take corrective actions as needed
- Implement technology solutions to automate manual processes and improve overall efficiency
- Ensure adherence to regulatory guidelines and industry standards in insurance operations
- Implement risk management strategies to minimize potential losses and fraud
- Conduct regular audits to verify compliance with internal policies and external regulations
- Identify training needs within the team and organize relevant training sessions
- Provide coaching and mentorship to team members to enhance their skills and performance
- Stay updated on industry trends and share knowledge with the team
- Prepare regular reports on team performance, sales metrics, customer satisfaction, and other relevant areas
- Analyse data to identify trends, opportunities, and areas for improvement
- Use data-driven insights to make informed decisions and develop strategies
- Build and maintain relationships with key stakeholders, including clients, brokers, and regulatory authorities
- Collaborate with other departments to ensure smooth coordination and communication
- Propose and implement innovative ideas to enhance processes, products, and services
- Foster a culture of continuous improvement within the team.
SpinnyGurgaon
Team Leader
09.2022 - 06.2023
Job overview
- Lead a team of 15-20 Sales Agents to drive sales
- Taking care of the entire NCR sales closure and revenue generation
- Ensuring strong Lead Management, and coach the team members to achieve the goals on business metrics
- Demonstrate ability to multi-task and manage multiple initiatives
- Prove the value proposition and institutionalize pilots across the organization
- Building regular communication plans with the team - questions, day to day problems, and oversee deliverables for quality and guideline compliance
- Responsible for preparing and delivering sales reports to management
- Continuously improve the quality of the customer experience by establishing a regular process of feedback loop and training.
Cars24 services Pvt ltdDelhi
Team Leader
08.2021 - 09.2022
Job overview
- Sales to expand our customer base and achieve sales quotas for Haryana Region
- Responsible for onboarding of new dealers and reactivation and to generate and expand business with channel partners for NHR region
- Manages and leads a team of 35 sales employees
- Be a core team member of the Sales function for the state; be primarily involved in P&L achievement and strategy development
- Responsible for setting up the sales unit and processes, managing daily performance of all sales team members and delivering regular reviews
- Responsible for planning acquisition, allocation & strategic alliances with channel partners in the city within the allocated territory
- Achieve targeted territorial growth at a rate and margin consistent with the company's business plan
- Monitor price discovery at the retail outlets & ensure targeted supply to all channel partners
- Track sales team metrics and report data to leadership on a regular basis
- Coach and develop direct reports
- Implement performance plans according to company protocol
- Recruit, Train, and Coach the Sales Team.
Paytm Insurance Broking Pvt LtdGurgaon
Team Leader
09.2020 - 08.2021
Job overview
- Manages and leads a team of sales employees
- Setting clear team goals and deadlines to the team
- Provides help to management
- Creating inspiration
- Accomplished business plans delivery and sales fundamentals results
- Planned & achieved Sales Executive Wise Volume Target in the assigned
- Lead and coach tele sales employee and provide performance feedback
- Oversee day-to-day sales, Monitor team performance and report on metrics
- Supervise and manage a sales team of 15 Members
- Responsible for overseeing the day-to-day operations of the team, distributing the workload
- Duties: Allocating jobs and workloads to individual.
Coverfox Insurance Broking Pvt Ltd
Team Leader
10.2018 - 08.2020
Job overview
- Setting clear team goals and deadlines to the team
- Provides help to management
- Creating inspiration
- Accomplished business plans delivery and sales fundamentals results
- Planned & achieved Sales Executive wise Volume Target in the assigned
- Lead and coach tele sales employee and provide performance feedback
- Oversee day-to-day sales, Monitor team performance and report on metrics
- Supervise and manage a sales team of 25 Members
- Responsible for overseeing the day-to-day operations of the team, distributing the workload
- Duties: Allocating jobs and workloads to individual
- Taking care of the entire Renewal Process and assuring the renewal conversion % of above 75%
- Handling the customer escalation, following up with the insurer for endorsement, Refund, cancellation, and policy generation
- Assuring the business generation through all insurers and maximizing the premium count, Number of policy.
Policy Bazaar.com
Team Leader
10.2017 - 08.2018
Job overview
- Provides help to management
- Creating inspiration
- Accomplished business plans delivery and sales fundamentals results
- Planned & achieved Sales Executive Wise Volume Target in the assigned
- Lead and coach tele sales employee and provide performance feedback
- Oversee day-to-day sales, Monitor team performance and report on metrics
- Supervise and manage a sales team of 25 Members
- Responsible for overseeing the day-to-day operations of the team, distributing the workload
- Duties: Allocating jobs and workloads to individual.
Policy Bazaar.com
Sales Consultant
10.2014 - 08.2017
Job overview
- Recommend and select products for customers based on their individual needs
- Describe Products and explain their benefits and uses to potential customers
- Communicate with customers in person, by phone and by email to understand their needs
- Maintain a working knowledge of the company's various products and services
- Establish and nurture relationships with past customers and potential customers to facilitate sales.
Education
Sikkim Maniple University
BBA (Sales and Marketing)
07.2012 - 04.2014
University Overview
The 3-year professional undergraduate course in Business Management is open to students from all the three streams: Science, Arts and Commerce The BBA course overs knowledge and training management and leadership skills to prepare them for managerial roles
A.H Inter College
Higher Secondary School
06.2010 - 05.2012
University Overview
Skills
Problem Solving
Team Player
Planning and Organizing
Leadership Qualities
Great Interpersonal Skills
Customer service skills
Production control
Quality
Organizational skills
People Managing
Market Analysis
Personaldetails
Personaldetails
House no 50 chalk sika kasba mafiyat pure sahani Musafirkhana sultanpur, Musafirkhana, Uttar Pradesh, 227806Awards
Awards
- Best Team Leader Award for the Month of July, August, and September.
- 101% Target achievement from consecutive 6 Months.
Timeline
Assistant Manager
Gromo
06.2023 - 07.2024
Team Leader
Spinny
09.2022 - 06.2023
Team Leader
Cars24 services Pvt ltd
08.2021 - 09.2022
Team Leader
Paytm Insurance Broking Pvt Ltd
09.2020 - 08.2021
Team Leader
Coverfox Insurance Broking Pvt Ltd
10.2018 - 08.2020
Team Leader
Policy Bazaar.com
10.2017 - 08.2018
Sales Consultant
Policy Bazaar.com
10.2014 - 08.2017
Sikkim Maniple University
BBA (Sales and Marketing)
07.2012 - 04.2014
A.H Inter College
Higher Secondary School
06.2010 - 05.2012