I am a seasoned professional with over 10 years of experience in the insurance and automobile sectors, currently serving as an Assistant Manager. With a strong foundation in sales and operations.With 10+ years of experience in the insurtech and automobile industry ,worked with various startups i.e.-policy bazaar, coverfox.com paytm insurance ,spinny,gromo .
Hi, I’m
Ali Ahmad
Assistant Manager
Gurgaon
Summary
Overview
10
years of professional experience
4
years of post-secondary education
Work History
Gromo
Assistant Manager
06.2023 - 07.2024
Job overview
- Handling the entire online insurance business with the team size of 45 members
- Supervise and guide the team to ensure efficient workflow and adherence to company policies
- Set performance targets and provide regular feedback to team members
- Conduct performance appraisals and identify training needs for professional development
- Collaborate with the sales team to achieve targets for new business acquisition and revenue generation
- Analyse market trends, customer preferences, and competition to develop strategies for business growth
- Implement initiatives to enhance cross-selling and upselling of insurance products
- Monitor customer satisfaction levels and address customer complaints or concerns promptly
- Ensure the team delivers high-quality service and maintains a positive customer experience
- Implement strategies to improve customer retention and loyalty
- Oversee the claims processing and settlement process to ensure timely and accurate resolution
- Review complex or escalated claims to ensure fair and proper handling
- Collaborate with the claims department to identify trends and recommend process improvements
- Streamline operational processes to enhance efficiency and reduce processing time
- Monitor key performance indicators (KPIs) related to operational performance and take corrective actions as needed
- Implement technology solutions to automate manual processes and improve overall efficiency
- Ensure adherence to regulatory guidelines and industry standards in insurance operations
- Implement risk management strategies to minimize potential losses and fraud
- Conduct regular audits to verify compliance with internal policies and external regulations
- Identify training needs within the team and organize relevant training sessions
- Provide coaching and mentorship to team members to enhance their skills and performance
- Stay updated on industry trends and share knowledge with the team
- Prepare regular reports on team performance, sales metrics, customer satisfaction, and other relevant areas
- Analyse data to identify trends, opportunities, and areas for improvement
- Use data-driven insights to make informed decisions and develop strategies
- Build and maintain relationships with key stakeholders, including clients, brokers, and regulatory authorities
- Collaborate with other departments to ensure smooth coordination and communication
- Propose and implement innovative ideas to enhance processes, products, and services
- Foster a culture of continuous improvement within the team.
SpinnyGurgaon
Team Leader
09.2022 - 06.2023
Job overview
- Lead a team of 15-20 Sales Agents to drive sales
- Taking care of the entire NCR sales closure and revenue generation
- Ensuring strong Lead Management, and coach the team members to achieve the goals on business metrics
- Demonstrate ability to multi-task and manage multiple initiatives
- Prove the value proposition and institutionalize pilots across the organization
- Building regular communication plans with the team - questions, day to day problems, and oversee deliverables for quality and guideline compliance
- Responsible for preparing and delivering sales reports to management
- Continuously improve the quality of the customer experience by establishing a regular process of feedback loop and training.
Cars24 services Pvt ltdDelhi
Team Leader
08.2021 - 09.2022
Job overview
- Sales to expand our customer base and achieve sales quotas for Haryana Region
- Responsible for onboarding of new dealers and reactivation and to generate and expand business with channel partners for NHR region
- Manages and leads a team of 35 sales employees
- Be a core team member of the Sales function for the state; be primarily involved in P&L achievement and strategy development
- Responsible for setting up the sales unit and processes, managing daily performance of all sales team members and delivering regular reviews
- Responsible for planning acquisition, allocation & strategic alliances with channel partners in the city within the allocated territory
- Achieve targeted territorial growth at a rate and margin consistent with the company's business plan
- Monitor price discovery at the retail outlets & ensure targeted supply to all channel partners
- Track sales team metrics and report data to leadership on a regular basis
- Coach and develop direct reports
- Implement performance plans according to company protocol
- Recruit, Train, and Coach the Sales Team.
Paytm Insurance Broking Pvt LtdGurgaon
Team Leader
09.2020 - 08.2021
Job overview
- Manages and leads a team of sales employees
- Setting clear team goals and deadlines to the team
- Provides help to management
- Creating inspiration
- Accomplished business plans delivery and sales fundamentals results
- Planned & achieved Sales Executive Wise Volume Target in the assigned
- Lead and coach tele sales employee and provide performance feedback
- Oversee day-to-day sales, Monitor team performance and report on metrics
- Supervise and manage a sales team of 15 Members
- Responsible for overseeing the day-to-day operations of the team, distributing the workload
- Duties: Allocating jobs and workloads to individual.
Coverfox Insurance Broking Pvt Ltd
Team Leader
10.2018 - 08.2020
Job overview
- Setting clear team goals and deadlines to the team
- Provides help to management
- Creating inspiration
- Accomplished business plans delivery and sales fundamentals results
- Planned & achieved Sales Executive wise Volume Target in the assigned
- Lead and coach tele sales employee and provide performance feedback
- Oversee day-to-day sales, Monitor team performance and report on metrics
- Supervise and manage a sales team of 25 Members
- Responsible for overseeing the day-to-day operations of the team, distributing the workload
- Duties: Allocating jobs and workloads to individual
- Taking care of the entire Renewal Process and assuring the renewal conversion % of above 75%
- Handling the customer escalation, following up with the insurer for endorsement, Refund, cancellation, and policy generation
- Assuring the business generation through all insurers and maximizing the premium count, Number of policy.
Policy Bazaar.com
Team Leader
10.2017 - 08.2018
Job overview
- Provides help to management
- Creating inspiration
- Accomplished business plans delivery and sales fundamentals results
- Planned & achieved Sales Executive Wise Volume Target in the assigned
- Lead and coach tele sales employee and provide performance feedback
- Oversee day-to-day sales, Monitor team performance and report on metrics
- Supervise and manage a sales team of 25 Members
- Responsible for overseeing the day-to-day operations of the team, distributing the workload
- Duties: Allocating jobs and workloads to individual.
Policy Bazaar.com
Sales Consultant
10.2014 - 08.2017
Job overview
- Recommend and select products for customers based on their individual needs
- Describe Products and explain their benefits and uses to potential customers
- Communicate with customers in person, by phone and by email to understand their needs
- Maintain a working knowledge of the company's various products and services
- Establish and nurture relationships with past customers and potential customers to facilitate sales.
Education
Sikkim Maniple University
BBA (Sales and Marketing)
07.2012 - 04.2014
University Overview
The 3-year professional undergraduate course in Business Management is open to students from all the three streams: Science, Arts and Commerce The BBA course overs knowledge and training management and leadership skills to prepare them for managerial roles
A.H Inter College
Higher Secondary School
06.2010 - 05.2012
University Overview
Skills
Problem Solving
Personaldetails
Personaldetails
House no 50 chalk sika kasba mafiyat pure sahani Musafirkhana sultanpur, Musafirkhana, Uttar Pradesh, 227806Awards
Awards
- Best Team Leader Award for the Month of July, August, and September.
- 101% Target achievement from consecutive 6 Months.
Timeline
Assistant Manager
Gromo
06.2023 - 07.2024
Team Leader
Spinny
09.2022 - 06.2023
Team Leader
Cars24 services Pvt ltd
08.2021 - 09.2022
Team Leader
Paytm Insurance Broking Pvt Ltd
09.2020 - 08.2021
Team Leader
Coverfox Insurance Broking Pvt Ltd
10.2018 - 08.2020
Team Leader
Policy Bazaar.com
10.2017 - 08.2018
Sales Consultant
Policy Bazaar.com
10.2014 - 08.2017
Sikkim Maniple University
BBA (Sales and Marketing)
07.2012 - 04.2014
A.H Inter College
Higher Secondary School
06.2010 - 05.2012
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