Aliasger Burhanpurwala
Mumbra
Summary
Sharp and energetic travel agent successful at troubleshooting and handling customer request quickly. Provide exceptional service and quality from years of hands-on experience in corporate travel industry. Ready to help team to learn, grow and achieve company goals.
Overview
7
7
years of professional experience
Work History
Senior Travel Consultant
Teleperformance Global services
Thane
03.2023 - 01.2024
- Assisting customers in managing their flight reservations and car rentals
- Guiding the customers about the travel insurance and various flexibility and disruption plans offered by the company and how to redeem it
- Expertise use of GDS and airline portals
- Rapport building with the customers on call, chat and email to ensure a smooth business growth
- Understanding the needs of the customer in regards to their travel plans and offering the best options in a timely manner
- Selected as a Subject Matter Expert for floor support
- Auditing calls and sharing feedbacks with respective agents as an additional task
Senior Travel Consultant
WNS Global Services
Airoli
11.2016 - 05.2022
- Exceptional knowledge of GDS
- Advanced ticketing and reservations experience
- Resolved customer queries and complaints with their travel plans promptly in the Global market
- Assisting frontline agents and customers on call and email with the fare rules, issuance of a new ticket, reissuance and refund
- Contacted airlines for the needful policies at times of schedule changes and force majeure
- Processed void and refunds via BSP and ARC
- Mentored batches and worked as floor support
- Trained multiple batches
- Handled escalation calls and emails
Education
Bachelor - Accounting and Finance
Mumbai University
03.2015
HSC - Commerce
Maharashtra State Board
03-2012
SSC -
Maharashtra State Board
03-2010
Skills
- GDS (Amadeus, Sabre, Worldspan, Farelogix, Galileo)
- Airline ticketing and reservations
- Travel insurances
- Active listening
- Efficient and innovative
- Proficient communication
- Complex Problem-Solving
- Training and mentoring
Hobbies and Interests
- Listening to Music
- Chess
- Video games
- Cricket
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Marathi, Full Professional Proficiency
- Gujarati, Full Professional Proficiency
Personal Information
- Date of Birth: 13/05/1994
- Religion: Islam
- Marital Status: Single
Timeline
Senior Travel Consultant
Teleperformance Global services
03.2023 - 01.2024
Senior Travel Consultant
WNS Global Services
11.2016 - 05.2022
Bachelor - Accounting and Finance
Mumbai University
HSC - Commerce
Maharashtra State Board
SSC -
Maharashtra State Board
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