Alif Wahid
Data Protection Specialist
Trivandrum
Summary
GSEC certified Data Protection Specialist with over 14 years of experience in the IT industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Data Protection Specialist
Ernst & Young
Trivandrum
02.2012 - Current
- Primary point of contact for managing Data Protection related engagements, Proof Of Concept and Production configuration.
Resource management for the Data Protection team. - Good understanding of Data Governance principles.
- Excellent management skills and currently leading a team of 10 people.
- Experienced in meeting the security compliance for the data protection products.
- Experienced in managing relationships with Data Protection vendors.
- Experienced in configuring Removable Media Encryption technologies for Windows & MAC Endpoints
- Experienced in configuring folder level encryption for servers
- Experienced in configuring Vormetric, Cipher Trust Encryption, Symantec Endpoint Encryption, Symantec Encryption Desktop, MAC for RME
- Experienced in managing VTE & CTE agents as big as 3K
- Experienced in managing Full disk & Removal Media Encryption agents as big as 400K
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created plans and communicated deadlines to complete projects on time.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
IT Support Engineer
Ernst & Young
Trivandrum
01.2010 - 01.2012
- Provided consistent level of support for Windows servers and backup management.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with outside departments to implement system-wide improvements.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Technical Support Engineer
Ernst & Young
Trivandrum
08.2008 - 01.2010
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Maintained response times to support business continuity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Bachelor of Technology - Computer Science
TKM Institute of Technology
Kollam, Kerala 09.2004 - 06.2008
Skills
Vormetric Data at Rest Encryption
Accomplishments
• Achieved GSEC Certification
• Achieved Bronze & Silver Badges for Cyber Security
• Achieved Silver Badge for Data Science
• Received Exception Client Service Award several times being part of Global Security Technology Services Team in EY
Certification
Global Information Assurance Certification (GIAC)
Timeline
Data Protection Specialist
Ernst & Young
02.2012 - Current
IT Support Engineer
Ernst & Young
01.2010 - 01.2012
Technical Support Engineer
Ernst & Young
08.2008 - 01.2010
Bachelor of Technology - Computer Science
TKM Institute of Technology
09.2004 - 06.2008