ALINE PEREZ SALAZAR DRIEUX
Indianapolis
Summary
Dynamic Senior Application Support Engineer at Cummins with expertise in technical support and process improvement. Proven track record in enhancing application functionality and driving customer satisfaction. Skilled in Lean manufacturing and data analysis, I excel in problem-solving and team leadership, delivering optimized solutions that exceed expectations.
Overview
4
4
years of professional experience
Work History
Senior Application Support Engineer
Cummins
Columbus
06.2023 - Current
- This position serves as the technical liaison between Original Equipment Manufacturers (OEMs), and represents Cummins' customers during new product development and programs.
- Respond to customer inquiries, handle customer service issues, and provide technical support for customers.
- Troubleshoot customer issues, identify and resolve customer complaints, and provide guidance on product usage.
- Work closely with product support and engineering teams to provide accurate, effective solutions to customer inquiries.
- Apply Cummins products to customer vehicles by developing technical specifications, implementing new engine designs, and delivering high-performance, low-cost equipment.
- Interact with sales and marketing teams to integrate high-quality, optimized customer solutions.
- Analyzed user requirements to improve application functionality and usability.
- Documented technical procedures to streamline troubleshooting processes.
FES&P Engineer (Lean Manufacturing Engineer)
Faurecia CM
Columbus
05.2022 - 06.2023
- Load workshops to improve production processes, and use key performance indicators to track results.
- Support and assist with cross-functional, critical business projects utilizing Lean Six Sigma and continuous improvement techniques in order to identify and eliminate waste throughout the business.
- Responsible for identifying and leading significant improvement initiatives, delivering project results on time.
- Responsible for planning, organizing, directing, and running optimum day-to-day operations to exceed our customers' expectations.
- Collect and analyze data on plant processes, procedures, and performance using evaluation tools, and make recommendations for improvement to the Management Team.
- Coach individuals and teams in applying effective problem-solving using the appropriate Six Sigma problem-solving tools.
- Develop employee training and development on lean manufacturing concepts and culture throughout the facility.
- Reviewed technical specifications to ensure compliance with industry regulations.
- Assisted in troubleshooting production issues to maintain workflow efficiency.
- Participated in project meetings to align engineering goals with business objectives.
Operations Intern
Faurecia CM
Columbus
02.2021 - 05.2022
- Work with engineers and operators to identify and implement shop floor process improvements that increase output and reduce overall costs.
- Establish or review manufacturing processes, and identify improvement opportunities that support efficient product flow and cost reduction, and lead or assist in solution implementations.
- Investigate inefficiencies and areas for cost reduction in manufacturing.
- Explore new processes and equipment to realize cost savings on new and existing product lines.
- Provide recommendations for continuous improvement opportunities.
- Analyze data and create reports to help identify top priorities and/or root causes of manufacturing issues.
- Conduct standard work studies, and create documentation to use as a training tool for operators.
- Assisted in managing daily operations for automotive components manufacturing.
- Supported quality assurance processes by conducting inspections on production lines.
- Collaborated with teams to streamline workflow and improve operational efficiency.
- Documented operational procedures to enhance training materials for new employees.
Education
Bachelor of Science - Mechanical Engineering, Mathematics
Indiana University-Purdue University Columbus
05-2023
Skills
- Math lab
- C/C
- Arduino
- Microsoft Office
- Simulink
- Creo Parametric 3D modeling software
- Lean manufacturing
- Process improvement
- Technical documentation
- Technical support and troubleshooting
- Customer support
- Data analysis
- Problem solving
- Analytical thinking
- Team leadership
- Strong communication
- Organization and planning
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Senior Application Support Engineer
Cummins
06.2023 - Current
FES&P Engineer (Lean Manufacturing Engineer)
Faurecia CM
05.2022 - 06.2023
Operations Intern
Faurecia CM
02.2021 - 05.2022
Bachelor of Science - Mechanical Engineering, Mathematics
Indiana University-Purdue University Columbus
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