Priya Dubey
New Delhi
Summary
Experienced Application Support Engineer with expertise in SQL. Skilled in identifying and resolving application performance issues. Implemented proactive monitoring solutions, reducing downtime by 30% and improving user satisfaction. Detail-oriented IT professional with multitasking skill.
Overview
8
8
years of professional experience
Work History
Senior Application Support Engineer
AfterShip(Crystal Televentures Pvt Ltd)
08.2023 - Current
- Provided technical assistance and support to end users.
- Arranged new user set ups.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Performed root cause analysis to understand the core issue and determine appropriate solutions to overcome them.
- To have excellent time management and prioritization skills to handle multiple tasks simultaneously to resolve customer issues promptly.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Created technical documentation to track history and use for reference.
Production Support Engineer
Advatix
02.2020 - 04.2023
- Performed all tests on production applications and prepare recovery procedures for all applications.
- Coordinated with IT groups and clients to ensure effective application services.
- Monitored and provided support to workflows.
- Provided 24/7 operational support.
- Monitored all alerts and escalate complex issues to development team.
- Performed daily system and application health checks to insure the smooth running of all applications.
- Raised issues to development team and working with them for testing enhancements and providing permanent fixes.
- Provided daily operational support to end users for administration access, profiles and password setting.
L1 Technical Support
Pleco Migration Pvt Ltd
02.2018 - 01.2020
- Raised tickets for issues reported by end users and provided assistance for the same.
- Engaged the end users and answering questions via emails and phone.
- Maintained composure and patience in face of difficult customer situations and applying various techniques to provide positive customer support.
- Routed the problems to internal 2nd and 3rd level IT support staff.
- Documented all support interactions in systems for future reference and addition to knowledge base.
- Created user accounts and assigned permissions.
- Explainined technical information in clear terms to non-technical individuals to promote better understanding.
Business Development Executive
Cetpa Infotech Pvt Ltd
02.2017 - 02.2018
- Identified new business opportunities.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Attracted new clients through direct contact and collaboration with the marketing department.
- Maintained relationships with existing clients.
Education
B.Tech/B.E. -
Dronacharya College of Engineering
06-2015
12th -
CBSE
Salwan Girls School05-2011
10th -
CBSE
KV05-2009
Skills
- Application Support
- SQL
- MySQL
- API Integration
- Webhooks
- Application monitoring
- Root Cause Analysis
- Ticketing
- Atlassian JIRA
- Problem Solving
- Multitasking
- Analytical Skills
- Load Balancing
Languages
English
Hindi
Interests
- Gardening
- Trekking
- Cooking
Timeline
Senior Application Support Engineer
AfterShip(Crystal Televentures Pvt Ltd)
08.2023 - Current
Production Support Engineer
Advatix
02.2020 - 04.2023
L1 Technical Support
Pleco Migration Pvt Ltd
02.2018 - 01.2020
Business Development Executive
Cetpa Infotech Pvt Ltd
02.2017 - 02.2018
B.Tech/B.E. -
Dronacharya College of Engineering
12th -
CBSE
10th -
CBSE
Similar Profiles
Rahul ChaturvediRahul Chaturvedi
Sr. Application Support Engineer at Crystal Televentures Pvt Ltd (AfterShip)Sr. Application Support Engineer at Crystal Televentures Pvt Ltd (AfterShip)
Alexis ChenAlexis Chen
Email Marketing Specialist at AfterShipEmail Marketing Specialist at AfterShip
D. PandiarajanD. Pandiarajan
Regional Sales Manager- Tamil Nadu at Crystal Retails (Crystal Knitters Pvt Ltd)Regional Sales Manager- Tamil Nadu at Crystal Retails (Crystal Knitters Pvt Ltd)