Selvi Selvakumar

Business Application Support Engineer(Current):

• Diagnosed and resolved technical issues for end-users efficiently.
• Collaborated with development teams to test their application compatibility which has dependencies with our team managed applications
• Created and maintained documentation for troubleshooting procedures and user guides.
• Worked with stakeholders regarding new applications, versions and features.
• Provided technical guidance to users on application-related issues, including installation, configuration, upgrades, and troubleshooting of major applications such as Microsoft O365 and Adobe Acrobat.
• Resolved escalated tickets related to application support within agreed upon SLAs.
• Assisted with the planning, testing, implementation, maintenance, monitoring and evaluation of various applications used by the organization.
• Performed license harvesting by clearing the inactive profiles for saving costs.
• Collaborated with internal teams to resolve customer issues and support customer service goals.
• Deployed patches or updates for existing applications following change management guidelines.
• Worked on the certification process for all our team managed applications.
• Coordinated with cross-functional teams to streamline incident management and Certification processes.
• Experience with the ServiceNow ticketing tool.

Wintel Administrator:

• Monitored server performance using Task Manager, Performance Monitor, and Event Viewer tools.
• Responded quickly to incidents reported by customers regarding service outages or errors.
• Resolved network issues by troubleshooting DNS and DHCP.
• Creation/Modification/Deletion of the cname, hostname, Alias records.
• Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
• Worked on User Account Management in AD.
• Created online documentation to help employees resolve day-to-day issues.
• Regularly performed OS upgrades for our servers, including file and print migration, DFS migration, user profile migration, KMS, and RDS configuration.

VMware Administrator:

• Configured VLANs for secure communication between physical networks and virtual machines.
• Provided hands-on training to team members regarding VMware administration processes.
• Reviewed logs regularly for errors or anomalies that may indicate a problem with the environment.
• Deployed and managed third-party applications on virtual servers using SCCMby following the change management process.
• Worked on building new VMs for the production environment.

Azure Administrator:

• Monitored performance metrics of various services running on the Microsoft Azure platform, using tools such as Application Insights and Log Analytics.
• Optimized resource utilization and costs associated with running applications by scaling up and down compute resources based on usage patterns.
• Collaborated with other teams to troubleshoot complex issues related to application deployment and configuration of services in the MS Azure platform.
• Migrated legacy workloads from on-premise data centers to public cloud platforms, like Microsoft Azure.

JIRA:

• Created issues like EPICs, Stories and Child for the respective sprints. Tracked them and closed in on the planned timelines.
• Created JIRA dashboards to have a track on our team issues.
• Managed Confluence pages
• Provided Knowledge transformation sessions to team reg the JIRA tasks