Shaila Sirsul
Mumbai
Summary
Insightful Application Support Engineer offering 2+years of customer support and application troubleshooting. Business Analyst with 1 year 8 months of experience, successful at responding to shifting business needs and prioritized meeting company goals utilizing consistent and organized practices.
- Detail-oriented professional with 3+ years of experience in Application Support. Skilled in communication, problem-solving and incident management.
- Revitalized system support protocols with a focus on automation, leading to a 20% reduction in manual intervention.
- Seeking to contribute to a dynamic team that values innovation and collaboration, aiming to leverage my expertise in support area to drive success and achieve our shared goals.
- Hardworking, educated and willing to go extra mile to complete any task with strong communication and task prioritization skills.
- Prioritize continuous improvement and proactive problem-solving to maintain optimal application performance.
- Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills.
- Application support engineer with strong background assessing issues to restore applications and related technical issues. Demonstrated success in determining root causes of problems and writing or updating code to resolve.
- Accuracy-driven when testing solutions to check functionality.
Overview
4
4
years of professional experience
Work History
Senior Application Support Engineer
3i Infotech Ltd
Navi Mumbai
10.2024 - Current
- Enhanced system performance, reducing downtime by 30% through proactive support.
- Streamlined troubleshooting processes, improving response time by 40%.
- Conducted root cause analysis, preventing recurring application failures.
- Implemented new software to enhance patch activities and conducted a POC.
- Additionally, facilitated the release of resources from the data center, resulting in reduced server billing.
- Analyzed system performance to identify areas for improvement in applications.
- Provided technical guidance on system upgrades, enhancements, and patching activities.
Application Support Engineer
Wipro Ltd
Mumbai
06.2023 - Current
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Contributed in all Major application incidents effectively and resolved the issue within TAT.
- Completed Migration of two Tier 1 applications & Database on upgraded OS & DB supported versions as per Plan of Action and defined timeline.
- Incorporated Windows cluster and Always On setup for two Tier 1 applications improving application uptime by 99.9%.
- Facilitated the transition of one Tier 1 application to containerized environment using Docker, yielding a 10% improvement in deployment times and enhancing application portability and readiness to go live as per Business requirement.
- Configured relevant monitoring tools as per application tiering, reducing the false positives by 50% and proactively taking measures to tackle & nullify infra level issues.
- Worked on Compliance tasks i.e. DB /OS Patching, ARSIM, SSLO installation, DNS mapping, HTTPS redirecting, SOC alerts, DC DR equivalence etc
- Delegated tasks /Project to Team members & tracked the same till completion simultaneously providing timely support to team in difficult tasks.
- Performed application deployment initiatives that ensured adherence to project timelines and quality standards.
- 11 months (June 2023– Currently working)
Business Analyst
ICICI Bank Ltd
Mumbai
09.2021 - 05.2023
- Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.
- Improved application performance through optimization of flow processes.
- Addressed technical issues and guided end users through resolution.
- Performed walkthrough and reviewed the Test Cases of Tier 3 application based on Microservice architecture, deployed in Redhat Openshift containerized platform.
- Carried several Change requests and delivered tested enhancement of Tier 3 application designed for managing Portfolio of NRI Investor’s
- Collaborated with engineers, system analysts, and programmers regarding project capabilities and limitations to deliver optimal functionality.
- Timely reviewed applications and complied gaps as per Bank’s standard guidelines.
- 1 year and 8 months (Present)
Education
Post Graduate Diploma - Banking
Manipal Academy of Higher Education
01.2022
B.E. - Electronics and Telecommunication Engg
MES College of Engineering, Pune University
Pune01.2017
H.S.C. - Science
Abasaheb Garware College of Arts And Science, Pune
01.2012
S.S.C. - SSC
Crescent High School
Pune01.2010
Skills
- Application upgrade strategies
- Disaster recovery planning and monitoring
- Networking expertise: TCP/IP, DNS, load balancing
- Operating system administration: Windows, Linux
- Software applications: MS Office, ServiceNow, JIRA
- Database technologies: Oracle, Microsoft SQL Server
- Application performance monitoring
- Root cause analysis
- Application deployment
- Change management
- Monitoring tools configuration
- Problem solving
- Effective communication
- Attention to detail
- Disaster recovery
- Incident response management
- Compliance management
Websites
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Native
Native
Hobbies & Interests
- Reading books
- Drawing
- Binge watching
Timeline
Senior Application Support Engineer
3i Infotech Ltd
10.2024 - Current
Application Support Engineer
Wipro Ltd
06.2023 - Current
Business Analyst
ICICI Bank Ltd
09.2021 - 05.2023
Post Graduate Diploma - Banking
Manipal Academy of Higher Education
B.E. - Electronics and Telecommunication Engg
MES College of Engineering, Pune University
H.S.C. - Science
Abasaheb Garware College of Arts And Science, Pune
S.S.C. - SSC
Crescent High School