ASHUTOSH PANDEY
Pune
Summary
- Results-driven IT professional with 18 years of experience in Application Support Analysis and IT Service Management. Expertise in resolving complex technical issues and implementing solutions that improve operational performance. Strong background in supporting Windows and Unix/Linux applications, with over 5 years of programming experience in Java and Python. Certified in ITIL V3, with a focus on effective stakeholder management and project delivery in alignment with ITIL frameworks.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Application Support Engineer
Barclay's
PUNE
01.2019 - Current
- Provided technical support for applications across multiple banking platforms.
- Diagnosed and resolved software issues in real-time, enhancing user experience.
- Collaborated with development teams to improve application functionality based on requirements.
- Conducted system upgrades and implemented patches to ensure application stability.
- Created documentation including user guides and troubleshooting procedures for applications.
- Trained junior engineers on support processes and industry best practices.
- Monitored application performance, identified bottlenecks, and executed corrective measures.
- Performed root cause analysis for application issues, developing solutions to prevent recurrence.
Application Support Analyst
Barclays UK/Germany & Commercial Cards
08.2015 - 11.2018
- Streamlined troubleshooting processes across multiple platforms for enhanced efficiency.
- Collaborated with cross-functional teams to resolve user-reported problems effectively.
- Conducted in-depth training sessions for end-users on application functionalities and best practices.
- Monitored system performance metrics, facilitating early identification of potential issues.
- Implemented corrective actions following root cause analysis of recurring application errors.
- Coordinated with vendors for prompt resolution of external support issues.
- Assisted in routine software upgrades and maintenance to boost application performance.
- Documented technical support procedures to enhance knowledge sharing and training.
Support Analyst
Barclay's Retail - Germany/Portugal/Spain
PUNE
03.2011 - 07.2015
- Facilitated technical support for retail systems in Germany, Portugal, and Spain.
- Effectively trained staff on software applications and system updates.
- Collaborated with team members to streamline customer service workflows.
- Analyzed issues and crafted solutions for identified system-related problems.
- Managed Active Directory user accounts while adhering to security protocols.
- Created comprehensive documentation for all support tasks and best practices.
- Responded quickly to user inquiries via various communication methods.
- Participated in testing new features before implementation across multiple regions.
Application Support Analyst
Steria Pvt. Ltd.
Pune
10.2008 - 02.2011
- Resolved incidents, investigation, problem resolution, raising problem record
- Managed the incidents to be solved with in defined SLA's
- Maintained the incident record is fully updated prior to problem management handover
- Liaised with support team for relevant notification updates per SLA, and drive resolution
- Raised the RFC/change record for any live issue to provide a permanent fix & also getting approvals
- Took active part in CAB meetings arranged by Change Management Team to get the full approvals for the emergency changes
- Raised problem record for any live issue that wanted a fix or RCA
- Highlights:
Software Engineer/Programmer
KPIT Cummins
Pune
02.2007 - 05.2008
- Developed software solutions for automotive and industrial applications, focusing on efficiency.
- Implemented robust code using Java, C++, and Python across various projects.
- Designed efficient content pulling and transformation processes for CDS+ solution.
- Established functionality for Reference Client to archive data in local storage.
- Conducted thorough code reviews to uphold coding standards and best practices.
- Collaborated with cross-functional teams to ensure project alignment and progress monitoring.
- Utilized Agile methodologies to streamline project management and deliverable tracking.
- Designed databases with SQL Server or MongoDB technologies for application data storage.
As Mention Designation
Elbiz System Pvt. Ltd.
Indore
01.2006 - 02.2007
- Engineered diverse modules for Intelligent Data Management System using J2EE principles.
- Produced essential XML files, Ant build files, and deployment descriptors for robust architecture.
- Devised SQL queries via JDBC to enhance data management and manipulation.
- Participated in multi-tier application development to optimize user experience.
- Contributed innovative ideas to improve team performance and project outcomes.
- Fostered collaboration in team environments to increase workplace productivity.
Education
Master Degree - Computer Science
DR HS Gour Central University
Sagar, M.PSkills
- OpenShift and Jenkins
- DevOps practices
- Cloud architecture
- API and microservices integration
- Incident management and SLA compliance
- Knowledge transfer and communication
- Technical documentation and process improvement
- Problem resolution strategies
- System analysis and defect management
- Version control systems
- Agile methodology and automation tools
- Root-cause analysis
- Application support
- Cloud computing solutions
- Software deployment strategies
- Automation tools expertise
- Service improvement initiatives
- Analytical problem solving techniques
Certification
Certified in ITIL V3 foundation in IT Service Management
Languages
English
Soft Skills
- Innovator
- Collaborator
- Team Player
- Communicator
- Thinker
- Intuitive
- Change Agent
Timeline
Senior Application Support Engineer
Barclay's
01.2019 - Current
Application Support Analyst
Barclays UK/Germany & Commercial Cards
08.2015 - 11.2018
Support Analyst
Barclay's Retail - Germany/Portugal/Spain
03.2011 - 07.2015
Application Support Analyst
Steria Pvt. Ltd.
10.2008 - 02.2011
Software Engineer/Programmer
KPIT Cummins
02.2007 - 05.2008
As Mention Designation
Elbiz System Pvt. Ltd.
01.2006 - 02.2007
Master Degree - Computer Science
DR HS Gour Central University
Similar Profiles
Hatim IslamHatim Islam
Barclay's Skill week at Barclay'sBarclay's Skill week at Barclay's
Nandini PonnagantiNandini Ponnaganti
GRADUATE ANALYST at BARCLAY'S GLOBAL SERVICE CENTRE PRIVATE LIMITEDGRADUATE ANALYST at BARCLAY'S GLOBAL SERVICE CENTRE PRIVATE LIMITED
John SchererJohn Scherer
Senior Credit Officer at Barclay's BankSenior Credit Officer at Barclay's Bank
Nikit KhopadeNikit Khopade
Key Account & Marketing Manager at Kuvos Tech (A DYNAMIK LABS GROUP OF COMPANY)Key Account & Marketing Manager at Kuvos Tech (A DYNAMIK LABS GROUP OF COMPANY)
Sudarshan MhalasSudarshan Mhalas
Lead Engineer at Ozone Financial Technology India Pvt Ltd (Ozone API)Lead Engineer at Ozone Financial Technology India Pvt Ltd (Ozone API)