Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
ALISHA SHAIKH

ALISHA SHAIKH

Trust & Safety Specialist
Pune

Summary

I am seeking a challenging position where I can organize, plan, and implement the training needs of the organization to enhance professional knowledge and improve performance.

Hands-on experience in trust and safety with a strong focus on gathering, analyzing, and interpreting provider reviews to identify potential risks and maintain platform integrity. Skilled at evaluating large volumes of data, spotting trends, and ensuring providers meet quality and compliance expectations. Known for a detail-oriented approach, sound judgment, and the ability to support safe and reliable user experiences.

Overview

2026
2026
years of professional experience
2
2
Languages

Work History

Associate Instructional Designer

Newgen Enterprises (Exult technologies)
  • 9 months experience on working with Newgen Enterprises (Exult technologies) as an associate Instructional Designer
  • Co-ordinated the research and production of client-winning training proposals.
  • Having good knowledge with PPT and Word Storyboarding.
  • Worked extensively on Video Storyboarding.
  • Worked on audio script creation.
  • Worked on Alpha reviews.
  • Worked in collaboration with graphic designer and quality analysts.

ROLES AND RESPONSIBILITIES

  • Independently manage and successfully deliver e-learning content development projects within time and quality constraints.
  • Co-ordinate between external SMEs, clients, and internal team members.
  • Impeccable spoken and written English and comprehension.
  • Ability to research and understand different diverse topics.
  • Ability to apply creativity in communicating difficult topics in an easy and highly engaging manner.
  • Comfort with learning to use a new software as an end-user.
  • Self-motivated requiring minimum supervision.
  • Content development skills, creativity, and thinking out of the box.
  • Applying Instructional designing theories, practices, and methods.

Trust & Safety Specialist

Zocdoc
05.2024 - Current
  • Trained on multiple processes like review scraping, feedback transcription, review generation link for providers in US
  • Ensure Hippa compliance.
  • Email communication with clients.
  • Sending responses to clients about feedbacks.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.

Education

Bachelor of Arts - Specialization in Literature

ISBM College
Chhattisgarh
04.2001 -

Skills

Instructional designing

Storyboarding

Content development

Quality Control

Interactive design

Instructional strategies

Learning strategies

Curriculum design

Virtual classroom

Teamwork and collaboration

Problem-solving

Time management

Interests

Digital learning & Instructional design, Fitness & Well-being Travel & Cultural Exploration

Timeline

Trust & Safety Specialist

Zocdoc
05.2024 - Current

Bachelor of Arts - Specialization in Literature

ISBM College
04.2001 -

Associate Instructional Designer

Newgen Enterprises (Exult technologies)
ALISHA SHAIKHTrust & Safety Specialist