Hi, I’m
Alisha Verma
Rewa,MP
Summary
Results-driven Retail Operations Leader and Brand Strategist with 10 years in driving sales growth and brand loyalty within technology retail. Expertise in full-lifecycle storefront management, P&L oversight, and team leadership, complemented by a background in Computer Science & Engineering. Successfully executed impactful regional campaigns, enhancing consumer engagement and sales velocity through data-driven marketing and innovative solutions.
Overview
1
Certification
11
years of professional experience
Work History
Dell Exclusive Store
Store Manager & Operations Head
01.2016 - Current
Job overview
- Brand Advocacy & Excellence: Directed a decade of comprehensive storefront operations, ensuring 100% compliance with corporate visual merchandising, customer experience (CX), and service delivery benchmarks.
- Milestone Campaign Strategy: Conceptualized and executed the end-to-end operational and marketing roadmap for the store's landmark
- 10th-anniversary celebration
- driving record-breaking local foot traffic, digital engagement, and a significant spike in quarterly sales.
- Local Market Modernization: Leveraged modern AI tools and digital content creation strategies to build high-converting local social media campaigns and video hooks, significantly expanding the store's digital footprint and driving foot traffic.
- Alienware and XPS
- . Expertly translated complex technical specifications—including NPU capabilities, AI-enhanced processors, and GPU metrics—into clear value propositions for consumers.
- Local Market Modernization: Leveraged AI tools and digital content strategies to create high-converting local social media campaigns and video hooks, expanding store's digital footprint and increasing foot traffic.
- Team Leadership: Mentored and managed sales associates and technical staff, fostering culture focused on customer satisfaction and brand loyalty.
- Completed training in software engineering fundamentals
- Gained enterprise-level project exposure through an intensive technical training program focused on Java architectures and application workflows.
- Collaborated on a four-member team to design and code a
- Clinic Management System
- Using NetBeans IDE 7.2, Microsoft Access 2007, and Java, successfully reducing paperwork and streamlining patient data retrieval.
Dell Technologies
Retail Operations Leader & Regional Store Manager
11.2015 - Current
Job overview
- Accomplished Retail Operations Leader with
- 10 years of consistent success
- Driving sales growth, brand loyalty, and market expansion within the consumer technology sector. Combines a strong technical background in Computer Science Engineering with deep expertise in full-lifecycle store management, strategic local marketing, and team leadership. Proven track record of managing premium technology ecosystems, executing large-scale promotional milestones, and translating complex computing innovations into high-converting consumer sales narratives.
- Managed P&L, optimized daily store workflows, ensured inventory control, and maintained brand standard compliance to enhance operational efficiency.
- Acquired B2C/B2B clients, provided premium tech consulting, implemented upselling strategies, and consistently achieved high-volume sales targets.
- Product Expertise: In-depth knowledge of premium hardware lines, including Alienware, XPS, Inspiron, high-performance GPUs, and dedicated NPU (TOPS) capabilities.
- Developed AI-driven social media campaigns, crafted targeted video hooks, created viral content, and modernized local brand presence.
- Team Building & Mentorship: Recruiting, training, and motivating high-performing sales executives and technical support staff.
- Key skills and strengths
Education
Shri Ram Institute Of Science & Technology, Rajiv Gandhi Proudyogiki VishwavidyalayaJabalpur, Madhya Pradesh
Bachelor of Engineering from Computer Science Engineering
University Overview
GPA: 8.25
St. PaulMP Board
Higher Secondary Education
01-2011
Sacred Heart Convent SchoolRewa
High School
01-2009
Skills
Retail Operations Management
Inventory Management
Sales management
Customer Relationship Management
Revenue growth
Data analysis
Team Leadership
Problem solving
Time management
Operating Systems: Windows Ecosystem
Communication & Presentation
Communication & Presentation
Certification
Artificial Intelligence
Interests
Creative Arts: Passionate about sketching, painting, and crafting creative handwork/wall hanging art pieces., Nature & Gardening: Active involvement in gardening and nature appreciation.
Timeline
Artificial Intelligence
07-2026
Store Manager & Operations Head
Dell Exclusive Store
01.2016 - Current
Retail Operations Leader & Regional Store Manager
Dell Technologies
11.2015 - Current
Sacred Heart Convent School
High School
St. Paul
Higher Secondary Education
Shri Ram Institute Of Science & Technology, Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bachelor of Engineering from Computer Science Engineering